NOMS Healthcare Hiring for Front Desk/Surgery Scheduler/Referral Coordinator – Part Time – Sandusky Job at Sandusky, OH Full Time

Job Summary:

Schedules patients for procedures and surgery and advises patients of surgical and financial preoperative requirements. Coordinates and schedules appointments for surgeries and procedures at the clinic, ambulatory surgery center or hospital.

Essential Functions:

1. Coordinate and schedule surgeries and procedures and follow-up appointments as designated by physicians according to established policies and procedures.

2. Interact with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.

3. Coordinate processes and timing as required to meet physician and facility requirements.

4. Coordinate arrangements for surgical assistants, special equipment, and surgical materials.

5. Schedule diagnostic therapy and other treatments as requested.

6. Obtain authorization for surgery from patient’s insurance company.

7. Provide patient with generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.

8. Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.

9. Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.

10. Obtain accurate information from patients and ensure all registration forms are complete.

11. Collect patient pre-payments as directed daily.

12. Provide information to patients regarding unpaid balances prior to procedure or surgery.

13. File records in appropriate sections of patient electronic or paper charts and keep patient charts in proper order.

14. Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date.

15. Maintain files and patient records in a confidential manner.

16. Perform other related duties as directed or assigned.

Competencies:

1. Competencies: Knowledge of clinic policies and procedures.

2. Knowledge of medical terminology and insurance practices.

3. Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation and correspondence.

4. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.

5. Knowledge of CPT and ICD-9 coding.

6. Skill in gathering, interpreting, and reporting insurance information.

7. Skill in trouble-shooting insurance issues and resolving appropriately.

8. Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.

9. Ability to work effectively as a team member with physicians and other staff.

10. Ability to interpret and understand insurance benefits and reimbursement.

11. Ability to flexibly respond to changing demands.

12. Ability to communicate clearly.

13. Ability to work with little supervision.

14. Ability to establish and maintain effective working relationships with patients, employees, and the public.

Education and Work Experience:

1. High School Diploma

2. Minimum of two years of administrative assistant or surgery scheduling experience in a medical office, including experience with insurance preauthorization and patient collections.

Environmental/Working Experience:

Office machinery including computers, fax, calculator, and photocopier. Occasionally lift and carry files up to 20 pounds. Work performed in office environment. Involves frequent contact with staff and patients.

Physical/Mental Demands:

Normal office environment. Work is typically performed at a desk or table requiring the use of standard office equipment. Intermittent sitting, standing and stooping. May view computer screen for long periods of time. Work may be stressful at times. Interaction with others is constant and interruptive.

OTHER DUTIES: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

NOMS is an equal opportunity employer committed to high standards of business conducted and civic responsibility. This includes our policy of offering fair and equal opportunities to every employee or applicant for employment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation) age, national origin, disability or genetic information, or status as a Vietnam-Era or special disabled veteran, or any other protected classes, in accordance with applicable law.