Nore Cabs Hiring For Dispatch Operator at Kilkenny, County Kilkenny Full Time

Company Description

Nore Cabs and Limousines are a taxi, limousine and luxury tour company based in Thomastown, Co. Kilkenny and offers a taxi service to Kilkenny City & County, and a private hire limousine & chauffeur touring service nationwide. Our mission is to offer an outstanding transport experience to our passengers by providing a first-class reliable service using clean modern vehicles operated by friendly, professional courteous drivers ensuring passengers always reach their required destination in a safe and timely manner. We have numerous ways for our customers to book our services with us -primarily by phone and also by using our website and mobile app or by email.

As phone bookings are the most common contact method, the first stage of our exceptional customer service experience begins with the Dispatch Operator.

Job Description

We are now hiring for a full-time experienced dispatch operator to join the Nore Cabs Team, commencing in September 2022. This position will be primarily be an office based role but will allow for some home-based work and hours will range from 45-50 hours per week rostered over 7 days. Candidates must be fully flexible as the position which will involve working unsociable hours. Prior experience in a taxi or a courier company or call centre would be a distinct advantage.

Candidates must have excellent communication and interpersonal skills and an outstanding phone manner. Excellent geographic knowedge of Kilkenny, Carlow, Waterford and Wexford is essential. The ideal candidaite will be able to work well on their own initiative in a sometimes busy and stressful environment.

Strong PC skills are a must and candidates must be comfortable using Microsoft Outlook, Excel and Word. The position will involve the day-to-day administration of office tasks including answering all incoming calls on shift, scheduling, and dispatching taxi,limousine and tour jobs and liaising directly with our driver and management team. Processing and pricing booking requests, answering queries from our key clients. Typing, Invoicing, rostering and replying to customer queires via email. The ability to use, study & familiarise oneself with Google Maps in any given location is required for the position.

Job Type: Full-time

Salary: €22,000.00-€25,000.00 per year

Benefits:

• Sick pay
• Work from home

Schedule:

• 10 hour shift

Experience:

• Dispatch/Office: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Shift availability:

• Day shift (required)
• Night shift (required)

Work Location: In person