Northern Rockies Lodge Ltd Looking for front desk clerk, hotel at Muncho Lake, BC Full Time

Level of Expertise

Video editor

Business Equipment and Computer Applications

Adobe Illustrator

Adobe Photoshop

Word processing software

Spreadsheet

MS Excel

Internet

Central reservation system (CRS)

Social Media

Microsoft Publisher

Area of Specialization

Photography

Work Setting

Hotel, motel, resort

Specific Skills

Take, cancel and change room reservations

Register arriving guests and assign rooms

Provide information on hotel facilities and services

Process group arrivals and departures

Process guests’ departures, calculate charges and receive payments

Perform light housekeeping and cleaning duties

Investigate and resolve complaints and claims

Exchange foreign currency

Balance cash and complete balance sheets, cash reports and related forms

Answer telephone and relay telephone calls and messages

Clerical duties (i.e. faxing, filing, photocopying)

Provide general information about points of interest in the area

Follow emergency and safety procedures

Provide customer service

Assist clients/guests with special needs

Maintain an inventory of vacancies, reservations and room assignments

Transportation/Travel Information

Travel expenses not paid by employer

Public transportation is available

Work Conditions and Physical Capabilities

Fast-paced environment

Work under pressure

Attention to detail

Standing for extended periods

Work Location Information

Staff accommodation provided

Room and board provided

Remote location

Willing to relocate

Relocation costs not covered by employer

Personal Suitability

Effective interpersonal skills

Flexibility

Team player

Excellent oral communication

Excellent written communication

Client focus

Dependability

Judgement

Reliability

Organized

Financial benefits

Bonus