Northwest Solution Services LLC Hiring for Front Office Clerk/Receptionist Job at Moorhead, MN Full Time

Northwest Solution Services receptionist is the first line of communication between a client, a Mental Health Practitioner (MHP), and a clinician, whether it’s on the phone or in person. They may answer questions or provide general information, or may direct a client to a MHP who can provide more direct and specific information. Northwest Solution Services receptionist is responsible for keeping, updating, and maintaining records by obtaining the appropriate information from the program clients, MHPs, and clinical workers. Being skilled in computer software, such as excel spreadsheets, word processing, and other programs relevant to the clinic is necessary to perform the required tasks. Northwest Solution Services receptionist must have excellent communication and customer service and people skills, as well as be able to multitask and stay organized. It is important to be keenly aware of all services provided to the clients.

1. Receives all incoming visitors and program cleints and routes them to the proper staff person for services.

2. Receives all incoming phone calls, screens them, take messages and/or forward to appropriate staff.

3. Checks program members’ eligibility and documents in the electronic health record.

4. Completes initial new patient process, scan and document in the electronic health record.

5. Maintains and updates lists of active Clients and gives them initial and / or follow up appointments as needed.

6. Maintains daily logs for clinical needs. Maintains and updates wait list, closed cases, and testing data ensuring privacy practices are observed.

7. Types reports, inter-office memoranda, labels, and other correspondence.

8. Maintains calendar of events and schedules and coordinates appointments for all counseling staff members. Closely manage counselor’s schedules, prepare any patient materials necessary prior to appointments, maintain accurate patient lists, and follow up appointments and charting.

9. Develops program flyers, and ensure appropriate PR/advertisement and distribution.

10. Organizes and maintains program and member records – group registration, reminder letters, and reminder telephone calls.

11. Responsible to Behavioral Health as the official time keeper –collect and prepare for approval of time and attendance, in addition prepare time attendance summaries.

12. Ensures that all office equipment and furniture are maintained in proper working condition. Maintain an updated inventory of all office equipment and supplies and picks up materials at designated area. Place orders necessary for program operations utilizing appropriate protocol.

13. Maintain personnel and payroll related records for the office and answer questions regarding attendance, benefits, and overtime.

14. Performs budget related activities to include travel, purchase requisitions, and reconciliation to include projecting services, service and supply, and program budgets for behavioral health, tracking expenditures and compiling monthly expenditure reports.

15. Operates computers programs, like Microsoft Word and Excel.

16. Types the monthly statistical data report and other reports as needed.

17. Ability and willingness to work some early mornings, evenings, and weekends as needed to support programs.

KNOWLEDGE SKILLS & ABILITIES

 Ability to maintain strict complete confidentiality of all administrative, medical and personnel records and all other pertinent information according to HIPAA guidelines. Job Description Intake Clerk .

 Knowledge of counseling ethical practice guidelines.

 Knowledge of proper grammar.

 Effective customer services skills.

 Ability to assess and prioritize multiple tasks, projects and demands.

 Basic budgeting, and expense monitoring/management skills; collect and compile information for various reports.

 Must possess problem solving skills to address crisis situations.

 Basic knowledge of mental health processes, agencies, and directives across state, federal, and tribal entities.

QUALIFICATIONS, EXPERIENCE, EDUCATION

Required:

 High School diploma or equivalent

 Experience working in a behavioral health setting

 Computer knowledge and proficiency

Preferred:

 Two year technical or general studies degree in a related field.

Job Type: Full-time

Pay: $14.50 – $20.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Moorhead, MN 56560: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location