NZ Police Looking for Head of Engagement and Support at Porirua, Wellington Region, New Zealand Full Time

Head of Engagement and Support – ICT Job in Wellington Central, Wellington. Applications must be through the NZ Police Careers Website or via SEEK – applications through LinkedIn will not be considered.

Based at Royal New Zealand Police College, Porirua

Grade 23 Salary band (Midpoint: $182,694)

Office of Constable / Police Employee

Permanent – Full Time

Nationally Advertised Vacancy

JR 4582405

Mō tēnei tūranga mahi | About this role

The purpose of the Information and Communications Technology (ICT) group is to work in partnership with the rest of the organisation to provide digital technology and communication solutions that support excellence in policing and service delivery and enable Police’s strategic ambitions.

With a primary hub in Wellington, and a presence throughout the country, we deliver new and enhanced solutions directly and through specialist vendor partnerships. We provide expert advice on how technology can be leveraged to support Police’s strategies and turn concepts into reality through collaborative development.

The Head of Engagement & Support (ICT) is a key internal stakeholder facing role for ICT. The role involves direct interaction with customers and stakeholders, understanding their strategic intent and how ICT can enable their outcomes. The role is also expected to draw linkages across groups and levels within Police to ensure investments are positioned with the whole organisation in mind.

As part of a new ICT Services Team, you will have the chance to shape the running of this function, and your previous experience in demand management, from ideation through to triage will be valued.

Focused from the perspective of customer experience, a key accountability of the role is wayfinding on behalf of the customer and stakeholders to ICT resources that can help. The group is expected to transform the way we currently engage and manage our customer demand, support arrangements and services.

The Head of Engagement and Support draws together the district and national demand and support management functions to coordinate ICT outcomes to our Districts and National Business groups. The role requires a broad and deep understanding of the priorities and outcomes NZ Police provide to our communities coupled with an ability to quickly get to the heart of business issues whilst recognising the potential interdependencies to other business functions. To achieve this, you will require an ability to develop and mature enduring relationships across Police, comfortable with engaging at all levels, bringing clarity to business needs. Once needs are identified, an innate ability to triage, way find and determine service delivery needs is critical. Collaborative engagement will be the key to success.

Effective and balanced Relationship Management is essential for this role. The successful applicant will have excellent interpersonal skills and be able to quickly understand the organisational issues and then work them into viable and considered options that meet Police priorities and needs. You will need to be cognisant of the need to challenge historical ways of working, and constantly seek to improve and transform the way we meet demand. This will require analytical reflection and effective writing skills to present complex and interdependent lenses into balanced narratives that support business areas, demonstrate budgetary awareness, are outcome focussed and meet the architectural roadmaps of ICT.

As part of a new technology team you will have the chance to shape the running of this function.

Key Accountabilities:

• Establish and maintain critical relationships (National, District and Internal ICT staff).
• Utilise these relationships to gain organisational insights on issues, needs and potential solutions that support our business units and mitigate isolated initiatives that create complexity and support challenges.
• Constantly seek efficiencies and opportunities to release expenditure for reinvestment into other initiatives.
• Use evidence and insights to drive changes in practices.
• Lead the team to create value and impact, ensuring ongoing evaluation to ensure stakeholder satisfaction and continuous improvement.
• Provide strategies, management, structure, and process for the assessment, planning and provision of services, programs & initiatives to meet deliverables.
• Demonstrate strong and inclusive leadership taking a unified approach across ICT functions to achieve our strategy – working together to achieve common goals.
• Ensure all activities conducted comply with governing regulations, internal policies, and procedures.

He aha taau e kawe mai | What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

To be successful in this role you will require the following:

• Extensive experience in leading multiple functions in an integrated manner.
• The ability to work in a highly collaborative way with a facilitative working style, influencing skills and application of a high level of EQ.
• Forward-thinking and has the experience to collaborate and influence key strategic partners to achieve intended outcomes.
• Collaborates and communicates effectively with peers, and exercises influence across the organisation to support good decision-making.
• Senior-level experience working in a collective, collaborative leadership environment and ability to influence at all levels.
• Demonstrated self-starter, with a high level of initiative and ability to be self-managing and outcome focused.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address.

This role is set at Strategic Leader level, this means your key purpose is “to lead the strategy, Our Business, and enable our people to deliver it”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Strategic Leader. For more information on Our Core Competencies, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/09-2023/head_of_engagement_and_support_ict.pdf

Mo tatou | About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level, bringing together like-minded project professionals that you can learn from and lean on when you need advice or guidance. We work hard to ensure that your work will play to your strengths and challenge you in new ways. The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

We offer flexible working arrangements and, if you choose to join the Police Association, you can also access a range of discounts and benefits

Whakaritenga motuhake | Special requirements

• This role is based in the Wellington area. Some travel may be required.
• Applicants will be required to undergo reference, drug and alcohol testing prior to any written offer being made.

For Constabulary applicants only – current CPK at the rank of the vacancy you are applying for, and either,

1. Undertake to engage in a leadership programme at the advertised level, at a future date or
2. Have qualified under CEP or a previous Career Progression Framework at the rank of the vacancy you are applying for

Wā Mahi Ngāwari | Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers

Tono ināianei | Apply now

If this position sounds like you, please apply through the NZ Police Careers Website or via SEEK – applications through LinkedIn will not be considered. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

Utu ā-tau | Salary

This position is covered by a collective agreement and band midpoint is $182,694.00. Starting salary is dependent on skills and experience relevant to the role.

If you have any questions about this vacancy, please contact Senior Talent Pathway Advisor: [email protected].

Please note: Interviews are tentatively booked for 25th – 27th September 2023.

Applications close 5:00pm, Monday 18th September 2023