o9 Solutions, Inc. Looking for Client Management Director at New Zealand Full Time

Be part of something revolutionary

We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet.

But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. As an individual and in a team, your actions reflect our values. In return, we’ll provide a nurturing environment where you can be a part of something special.

About the role

We are seeking an experienced Client Management Director, who can Manage and grow o9’s customer base. build and mentor a team of world-class planning professionals to deliver outstanding results at o9’s customers. deliver consistently to sales and revenue goals for the portfolio of accounts.

Customer Management:

• Take ownership of one or multiple simple to high complexity customer accounts
• Act as the primary point of contact throughout the life of the customer (delivery and support)
• Build long-term relationships at the executive and operational levels
• Curate high level project plan including timeline, budget and scope and resolve issues if they arise
• Provide regular project communication, status reporting, and Value Delivery tracking to customer and o9 stakeholders
• Strive for 100% customer satisfaction and tool adoption while delivering value and championing client advocacy
• Grow the business from a sales and revenue perspective at the assigned accounts
• Be the industry and o9 thought leader in consumer products industry
• Team Management:

Mentor a team of high caliber planning practitioners including functional subject matter experts, engagement leads, and Delivery Managers

Peer Relationships:

• Work closely with internal functions to communicate field-level insights and customer issues
• Help define functional requirements across disparate projects and work closely with the marketing team for the specific customer events and press releases
• Support marketing activities

Practice Management:

Financial/business planning annual/quarterly/monthly revenue forecast; and maintenance of customer health KPI’s

Capacity/resource planning hiring plan to meet forecasted consulting staffing requirements

Customer Expansion and Sales

Responsible for expanding the customer account for future sales.

• Accountable for the profit, margin and pricing for consulting services
• Oversee the invoicing and credit terms for managed clients
• Work with the services team to develop a new Statement of Work (SOW) which contains the resource plan and project execution timelines.

What you’ll have…

Experience: 10+ years of professional experience in consumer product, retail, or manufacturing industries

• Must Have: supply chain experience in areas of Demand Planning, Supply Planning, Deployment planning and S&OP
• Nice to Have: Supply Chain- Production scheduling, Order Promising, Supplier collaboration, Assortment planning, Merchandize Financial Planning, Allocation planning
• Procurement, Financial Planning, and Revenue growth management
• 3 years of experience in each of the following: management of financial/ business plan with post license sale revenue forecast (including annual/quarterly/monthly) managed with at least 80% accuracy; and managing project budgets, invoice process and accounting process for projects (including time and material, fixed bid, milestone acceptance)
• 4 years of experience resolving customer project issues, that must include 4 years’ experience escalating issues to the appropriate parties for the successful implementation of the project on time, budget and scope
• 5 years’ experience interfacing closely with R&D team to provide field level insight and customer issues

Education: Bachelor’s degree in operations research, industrial engineering, production engineering, or a related field of study

Skills: Supply chain experience must include:

• Completion of 5 projects involving the implementation of supply chain solutions software for a fortune 500 companies
• Serving as part of implementation cycle team on at least 6 projects
• Leading 4 teams through implementation cycle for consumer products or Retail supply chain solutions, that must include the facilitation of change requests process during the implementation cycle, and providing guidance, mentoring, feedback and coaching to the project team
• Demonstrated ability to build and manage a team of high caliber planning practitioners including functional subject matter experts, engagement leads and implementations consultants for 3 projects

Characteristics: You thrive in a fast paced, challenging environment, where this is much white space and problem solving is at the heart of what drives your analysis

We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function

What we’ll do for you…

• Competitive salary
• Flat organization: With a very strong entrepreneurial culture (and no corporate politics).
• Support network: Work with a team you can learn from and every day.
• Diversity: We pride ourselves on our international working environment
• Work Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared
• Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared
• Enjoy yourself: Unlimited paid time off.

More about us…

With the latest increase in our valuation from $2.7B to $3.7B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do.

Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others.

Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore and Munich.

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law.