Oceania Looking for Village Coordinator at Hamilton, Waikato, New Zealand Full Time

About Us:

At Oceania, we are proud owners and operators of 44 Villages across New Zealand, providing exceptional Village and Aged Care Living services. Our mission is to create vibrant communities where our residents can thrive, maintaining their value, purpose, and meaningful connections. We are dedicated to delivering innovative care and hospitality services that delight our residents. As a team, we believe in continuous improvement and are reimagining the retirement living and aged care experience.

The Role:

We are currently seeking a full-time (35 hours, Tuesday to Saturday) Village Coordinator to join our dynamic team at Awatere Village in Hamilton. As the go-to person for our residents you will play a vital role in supporting the Village Manager and coordinating various events. This position offers a diverse and exciting work environment, where no two days are the same. Your kind, caring, and helpful nature will bring smiles to our residents’ faces on a daily basis.

What you’ll be doing:

• Act as the primary point of contact for residents providing exceptional customer service and promptly addressing their needs.
• Collaborate with the Village Manager to coordinate tasks effectively and ensure their successful execution.
• Engage with residents daily, offering assistance and ensuring their well-being.
• Maintain up-to-date knowledge of village products, services, policies, and emergency procedures, effectively communicating this information to residents and stakeholders.
• Lead the development and delivery of a personalized activities and lifestyle program, fostering resident engagement and enjoyment.
• Promote resident participation in the use of technology, such as the resident app and virtual events, through support and workshops.
• Foster a sense of community by organizing group excursions, facilitating focus groups for resident input, and building positive relationships with residents, external providers, and community groups.

What you’ll bring:

• Previous experience in a similar role, demonstrating a genuine passion for delivering exceptional customer service.
• Excellent abilities in organization and administration, ensuring efficient management of tasks and responsibilities.
• Strong communication skills to establish prompt, courteous, and professional rapport with residents and stakeholders.
• Commitment to treating all residents with utmost respect, dignity, and empathy.
• Proficiency in effective problem-solving techniques and the capability to handle multiple tasks simultaneously.
• Demonstrated hands-on, proactive mindset, approaching tasks with enthusiasm and a can-do attitude.
• Proficiency in computer skills, particularly with the Microsoft suite.
• Strong empathy and patience when dealing with elderly residents, coupled with the ability to adapt to new technologies and systems.

What We Offer:

• Safe and Healthy Environment: A safe and healthy working environment, including access to a free, confidential support service.
• Development Opportunities: Opportunities for ongoing development and career progression within our organization.
• Employee Shares: Employee shares at no cost for permanent employees, allowing you to be a part of our collective success.
• Staff Discounts: Access to a range of excellent staff discounts with our suppliers.

Join us on our journey to deliver expert and personalized care to those who once cared for us. We strive to do better every day. Apply now and become part of our dedicated team!