Onboard Property Solutions Hiring for Front Desk Concierge Job at New York, NY Full Time

We are looking for a reliable building concierge to work at the main entrance desk of our property. You will be the first to meet our customers so the first impression of our property depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the property and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Responsibilities

• Protect company’s property and staff by maintaining a safe and secure environment
• Report in detail any suspicious incidents
• Monitor and control access at building entrances and vehicle gates
• Watch alarm systems or video cameras and operate detecting/emergency equipment
• Perform first aid or CPR
• Take accurate notes of unusual occurrences

• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Monitor office supplies and place orders when necessary
• Check, sort and forward emails
• Prepare outgoing mail by drafting correspondence, securing parcels etc.

Requirements

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• High school diploma; degree in hotel management or relevant field will be a plus

Job Type: Full-time

Pay: $21.20 – $27.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY 10018: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location