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One Call Hiring for Cash Applications Associate II at Remote Full Time
Cash Applications Associate II
We’re looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of “getting people the care they need when they need it.” Over the last 30 years, our company has established itself as the market leader in managed care for the workers’ compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.
Salary Range: 16.39 – 24.57 Hourly
Salary may vary based on location, years of experience, qualifications, and skill set.
Benefits Summary:
In return for your commitment to our company’s mission, we offer a vast array of benefits to help support the whole you.
- Opportunities to work from home
- Competitive wages with opportunities to earn annual merit increases
- Paid development hours to use for professional and community development!
- Generous paid time off, 8 company holidays, and 2 floating holidays per year
- $1,000 Colleague Referral Program
- Enterprise Recognition Program rewarding colleagues for their extraordinary work
- Exclusive discounts on travel, activities, and merchandise via work discount program
- Colleague Assistance Program that provides free counseling and financial services
- Tuition Reimbursement Program including certifications
- Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
- Medical, dental, and vision insurance
- Pre-Tax FSA and HSA health savings accounts
- 401(k) matching
- Company paid life insurance
- Company paid short term and long-term disability
- Referral program
- Healthcare concierge
- The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
The Cash Applications Associate II receives payment from insurance company for services rendered and applying payment to correct patient’s referral.
Cash Applications Associate II
Intermediate role. Moderate skills with high level of proficiency. Has complete understanding of Cash Applications department. Handles calls which are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Works under general supervision with latitude for independent judgment. May consult with senior peers on more complex issues. Typically requires a minimum of two (2) or more years of working in cash applications.
GENERAL DUTIES & RESPONSIBILITIES:
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Answers questions from internal departments about Cash Applications protocols.
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Reviews payment details and apply payments to correct patient’ account.
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Reviews denials and document reasons in company system.
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Communicates with insurance company if additional information needed to apply payment.
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Organizes and files patient EOBs.
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Delivers exceptional customer service with every customer interaction.
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Understands how to use office equipment (copier and/or scanner).
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Attends department meetings and participate in training sessions.
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Performs all other duties and assignments as directed by management.
EDUCATIONAL REQUIREMENTS:
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High School Diploma or G.E.D.
GENERL KNOWLEDGE, SKILLS & ABILITIES:
- Proficient computer skills and data entry.
- Critical thinking and problem solving.
- Time management.
- Ability to multi-task in fast-paced environment.
- Verbal and written communication skills.
- Organizational skills and ability to work with minimal supervision.
- Exceptional customer service.
PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENTS:
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For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
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For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
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The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).
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Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
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The work environment utilizes florescent lighting; noise level is moderate.
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The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
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Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
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Please be advised the job description is subject to change at any time.
