onsemi Hiring for Customer Experience Senior Analyst at Scottsdale, Arizona Full Time

Customer Experience Senior Analyst – ( 2303148 )

Description

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

We are seeking a motivated and driven Customer Experience Senior Analyst to join our team. The ideal candidate will have a background in project management with a focus on customer centric activation and the ability to work closely with cross functional teams. As a Customer Experience Senior Analyst, you will work closely with the One Voice Program Manager to execute high-level program strategies and drive enterprise CX programming, surveys, and activities.

Key Responsibilities:

• Assist in developing and implementing global surveys and formal listening posts while driving cross-functional participation.

• Project manage new survey requests from survey intake, design, analysis to execution.

• Partner with One Voice Manager to create a formal tollgate process for survey execution.

• Establish learning objectives with business stakeholders

• Partner with One Voice platform administration to scope new listening posts and processes.

• Support monthly agile meetings with existing survey and listening post leaders.

• Monitor customer feedback channels to identify trends and root causes.

• Support cross-functional teams in strategy focused on developing and implementing an improved customer experience.

• Provide relevant content for the onsemi OneVoice SharePoint site, all content and reporting contained in it.

• Plan and activate onsemi’s CX Week activities.

Qualifications

Qualifications:

• Bachelor’s degree in business, marketing, or a related field.

• 4 years of communication and project management experience.

• Analytical skills and experience working with data.

• Excellent communication skills, both written and verbal.

• Ability to work collaboratively with cross-functional teams.

• Ability to facilitate and lead project team meetings with global stakeholders

• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

Skills:

• Analytical thinking and problem-solving skills.

• Attention to detail.

• Ability to work independently and as a part of a team.

• Strong communication and interpersonal skills.

• Project management skills.

If you have a passion for delivering excellent customer experiences and possess the required qualifications, we encourage you to submit your application.

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Equal Employment Opportunity: onsemi is an Equal Opportunity and Affirmative Action employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations. By way of example, discrimination on the basis of race (actual or perceived), ethnicity, color, religion, ancestry, national origin, citizenship, sex, age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other characteristic protected by applicable law is prohibited.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

Primary Location : United States-AZ-Scottsdale

Job : Sales & Marketing

Travel : No

Job Posting : Aug 7, 2023, 9:39:55 AM

Req ID: 2303148

ON Semiconductor is an Equal Employment Opportunity Employer and prohibits discrimination on the basis of age, race, color, religion, gender, sexual orientation, national origin, citizenship, protected veteran status, disability status, or any other federal, state or local protected classes. ON is committed to providing equal employment opportunity to qualified individuals, regardless of protect class status.