Onside Looking for Customer Success Manager at Bay of Plenty, New Zealand Full Time

Onside is a dynamic and fast-growing agtech saas company with a vision to power the world’s biosecurity. Expanding rapidly and thinking globally, our team and high-performance culture reflect our commitment to innovation and excellence. Our simple-to-use farm safety and operations software for rural compliance is valued by agribusinesses across Australia and New Zealand.

Join our team to own the retention and growth of Onside’s customers through effective long-term account management.

Requirements

What to expect

• Nurture and maintain strong relationships with our farmers, growers and other agribusiness customers to drive positive engagement
• Take ownership of the long-term retention of a portfolio of Onside’s SMB customers
• Analyse engagement and product usage data, account health indicators, and other metrics to identify opportunities to upsell or cement customer retention
• Proactively find opportunities to maximise value, and meet expansion revenue goals, driving uptake of product features and solutions

About you

• Experience in customer success/account management within a fast-paced SaaS environment
• Ability to build rapport quickly, make lasting positive impressions
• Commercially minded, target orientated and data-driven
• Strong organisational skills and demonstrated ability to manage projects
• Excellent problem-solving and analytical abilities to identify and address customer needs and challenges
• Collaborative team player, focused on delivering the best outcome for the customer and for Onside

Benefits

Joining our team

You’ll be joining a purpose driven, well-backed business ready to leap to the next level. There is no red tape, everybody has a voice, and every voice counts. You have a seat at the table.

You’ll be supported by a high-performance framework that includes regular feedback, recognition, and learning opportunities.

This is a remote role, working from home in the Waikato or Bay of Plenty regions, but connections with your wider team will be strong through online meetings, Slack, company updates, attending events together, and some travel. We are also open to a Christchurch-based employee in a hybrid role, that is comfortable with quarterly travel.

As this role directly impacts revenue generation, you will be rewarded with a base salary and commission that align with the net revenue retention of your portfolio.