Optum
Overview:
Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.
Essential Functions:
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Greets patients and directs them to appropriate departments
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Answers multiple phone lines; directs calls and takes messages as needed
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Verifies patient information and insurance eligibility; collects payments
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Directs patients to complete forms and processes patient-related paperwork
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Informs provider’s assistant of no shows and cancellations
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Makes follow-up appointments for patients and calls patients to confirm appointments
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Contacts “bumped” patients and reschedules appointments as appropriate
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Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
Required:
- High school diploma, GED or equivalent; includes special certification required for specific jobs
Experience
Minimum:
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Up to and including one year of experience
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Experience working with the public
Preferred:
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Over one year of experience and up to and including three years of experience
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Experience in medical reception and customer service
Requirement:
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Knowledge, Skills, and Abilities:
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Customer service oriented
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Excellent verbal and written communication skills
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Computer literate
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Able to type 25 wpm.
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Detail oriented
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Capable of working independently as required
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Preferred: Fluent in Spanish or in another language.
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Careers with OptumCare. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(SM)
Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.