Oracle Hiring for Cloud Operations Manager (JoinOCI-Ns2) at Bismarck, North Dakota Full Time

Job Description

U.S. Citizenship and active TS/SCI w/Poly clearance required.

Manage an Incident team will install code, monitor, maintain, support, and optimize all production cloud technologies including both hardware and software for Oracle National Secure Regions (ONSR). Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of cloud technologies and software development. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

This role will live in Oracle National Secure Region (ONSR) Operations and Support and will manage T1 and 2 Incident operations personnel. This role will report to the Sr. Manager, National Security Regions. This role is responsible for the hiring, training, and performance review of all Level 1 ONSR security operations personnel. This role is responsible for the delivery of all Level 1 security operations capabilities on a 24x7x365 basis.

Manage people responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of technical knowledge with administration/analysis knowledge of Oracle’s Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Manage team that will install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Travel may be required in accordance with business needs.

Responsibilities

Job Responsibilities:

• Manage team that operates and performs maintenance to services running within the region through the use of Runbooks.

• Ensures timely resolution and documentation of incidents through bridges.

• Ensures thorough documentation of incidents through company-standard reporting methods.

• Helps team as manager to monitor the region for faults, alarms, and other errors. Informs internal teams as required through process and procedure.

• Act as lead/mentor for other service operators.

• Act as a point of escalation for incidents and other issues arising within the region.

• Operates and performs maintenance to services running within the region.

• Troubleshoots operational issues on behalf of service teams.

Requirements:

• Possess active TS/SCI Clearance + Polygraph Clearance

• Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.

• Experience with Linux.

• Experience deploying code within change management procedures.

• Experience participating in or running incident bridges.

• Customer obsession, passion for delighting customers.

• Experience in cloud technical support, operations, NOC, or similar environments preferred, but not required.

• Experience working with government customers is preferred, but not required.

• Proven ability to quickly learn new technical domains and then train others.

• Experience in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers.

• Experience with enterprise administrative scripting using a major scripting language and experience with software deployment.

• Knowledge of network architecture and protocols.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $79,700 to $223,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer