Owen Orthodontic Center Hiring for Front Desk Manager Job at Austin, TX Full Time

COMPANY OVERVIEW

Owen Orthodontic Center (OOC) is a new orthodontics and TMJ office located in Lakeway, Texas. Dr. Owen is also the inventor and CEO of a custom braces system (KLOwen) and a consultant to nearly a dozen digital orthodontic companies. KLOwen is located in the same building.

POSITION SUMMARY

We are looking for a fun and friendly personality that doesn’t mind working hard and wearing multiple hats. A self-starter is needed in this position. This is a newer office in Lakeway; therefore, the responsibilities of this job can vary depending on the needs at any particular time. While the primary job responsibilities lie with OOC (80%), there will be some duties assigned by Dr. Owen that correlate to KLOwen (20%).

While this office and Dr. Owen are new to Texas, Dr. Owen owned and operated a private practice for 15 years in Colorado.

The right candidate must be a rock star on the phone, a dynamite salesperson, a go-getter with financials and insurance billing, and willing to do other tasks as needed. The ideal applicant will be self-motivated and driven to better themselves and the company, including willingness and flexibility to provide expertise in other areas outside the scope of this job as the needs arise in a growing company. We are willing to train the right person in all core areas if we find the right personality.

RESPONSIBILITIES

• Answer the phone and schedule patient appointments
• Check patients in, take payments, and set up and coordinate billing
• Coordinate and maintain Dr. Owen’s meeting and patient schedules
• Monitor appointment schedules to minimize patient wait time and maximize chair capacity
• Follow up on all patient referrals, unscheduled treatment plans, and recalls
• Ensure all duties are completed in a timely manner to include appointment confirmations, eligibility verifications, and patient follow up
• Keep credentials up to date for doctors and assistants
• Manage patient queries and complaints
• Manage insurance, billing, and financial coordination. This includes processing credit card payments, setting up ACH transfers, and accounts receivable (A/R)
• Compose patient letters regarding treatment updates
• Treatment coordinator duties
• Assist in coordination of in-office training courses
• Provide marketing materials via in-person visits to local dental offices to promote OOC
• Keep inventory and order office supplies

QUALIFICATIONS

• Experience in measuring and optimizing customer service
• Excellent organizational, time management, leadership, and people skills
• Able to multi-task and establish priorities

• Competent with common PC applications including internet, e-mail, and Microsoft Office
• Experience with dental/ortho or other electronic practice management software highly preferred
• OrthodonIc experience (1 year minimum) preferred
• Customer service experience (1 year minimum) preferred

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Wearing a mask during business hours is required in this position. All patients and visitors to the office must wear a mask indoors.

Ability to commute/relocate:

• Austin, TX 78738: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk: 1 year (Preferred)

Work Location: One location