PACCAR Inc. Hiring for Customer Center Specialist Job at Renton, Washington Full Time

Requisition Summary Service customers in need of emergency roadside
assistance. Identify problems and determine the type of support needed
to arrive at a solution. Arrange service response through a defined
network of service providers, with a focus on driving business to our
dealers. Job Functions / Responsibilities Determine and deploy the
appropriate service resource. Monitor job progress and provide timely
updates to our customers. Document details of each activity associated
with each incident. Communicate effectively with various team members
simultaneously to ensure that the appropriate actions are being pursued
on behalf of the customer. Establish and assure method of payment.
Provide feedback (direct contact or written report) to dealers,
customers, and appropriate PACCAR entities per procedure. Provide
non-emergency service scheduling for trucks and other support for
contract maintenance customers. Qualifications Bachelor’s degree or
activelypursuing, preferred Excellent communication skills Good customer
service skills with proven ability to deal rationally with customers in
difficult situations Reasonable mechanical aptitude (specific truck
knowledge desirable but not required) Strong PC capabilities Good
organizational skills with ability to effectively prioritize
Self-starter who is effective working under limited supervision Ability
to work a flexible shift including nights, weekends, and/or holidays
Bilingual (Spanish or French) a plus but not required Experience with
SalesForce or orther CRM experience desired. Additional Job Board
Information PACCAR Parts is an eVerify Employer. PACCAR’s Commitment to
Diversity & Inclusion: PACCAR has success with diverse teams of
employees working together to achieve excellent results. Having a
diverse and inclusive work environment ensures PACCAR has the talent
needed to conduct business today and in the future by leveraging
different backgrounds, skills, and viewpoints. We believe diversity in
the workplace increases innovation, results in better decisions and
increases employee engagement. Division Information PACCAR Parts is the
global provider of aftermarket parts and services to support Kenworth,
Peterbilt, DAF and TRP dealers around the world. This includes 18
distribution centers globally that support 2,200 dealerships and over
1,000,000 customers. Aftermarket support includes world class customer
centers that deliver industry leading uptime in conjunction with our
outstanding supply chain that delivers record levels of inventory
availability for dealers and customers. Company Information PACCAR is a
Fortune 500 company established in 1905. PACCAR Inc is recognized as a
global leader in the commercial vehicle, financial, and customer service
fields with internationally recognized brands such as Kenworth,
Peterbilt, and DAF trucks. PACCAR is a global technology leader in the
design, manufacture and customer support of high-quality light-, medium-
and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.
PACCAR designs and manufactures advanced diesel engines andalso provides
customized financial services, information technology and truck parts
related to its principal business. Whether you want to design the
transportation technology of tomorrow, support the staff functions of a
dynamic, international leader, or build our excellent products and
services – you can develop the career you desire with PACCAR. Get
started! PACCAR is an Equal Opportunity Employer/Protected
Veteran/Disability.