Pace University Hiring for Technical Systems Analyst, Student Systems at New York, New York Full Time

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Posting Details

Posting Summary

Position Title Technical Systems Analyst, Student Systems

Position Number 196866

Status Full Time

Executive Provost/EVP Academic Affairs

Division Information Technology Services

Department Administrative Computing Services IT310

Primary Campus/Site VA – Valhalla, NY Office

Work Mode Hybrid

City

State

Grant Funded? No

Position Summary

The Technical Systems Analyst, Student Systems is responsible for understanding, in detail, the capabilities and configurations of our student success and administrative support systems. They ensure that those systems are configured to maximize their efficiency and effectiveness, so they contribute fully to continuously improving the success of our students and the effectiveness of our administrative processes.

The Technical Systems Analyst works in tandem with university departments, business analysts, and technical teams, fulfilling the role of the expert in the capabilities of our systems, to configure and plan the integrations across our systems, all to maximize their effectiveness.

A critical responsibility is understanding how data moves between our systems and the implications for good data mapping, data management, and process workflow.

The Technical Systems Analyst must understand the details of how our systems operate, the design of solutions, the configuration of these systems to achieve required objectives, and provide training and support for the users of these systems.

The Technical Systems Analyst will work across a range of systems/services that support the life cycle and successful outcomes for our students. These systems include CRM , advising, student assessment, helpdesk, student information systems, and chatbots. They will be supported by technical systems administrators and programmers. They will oversee the implementation and ongoing support of new CRM , Helpdesk, and Chatbot tools.

Position Duties

• Integrate and configure the University’s student success tools, ensuring a high level of data accuracy, role-based security, and smooth user experiences in using the systems.

• Serve as a Subject Matter Expert in CRM , Chatbots, student success, help desk, and other related tools. Develop a deep understanding of how the various tools interact and what features and functionality can be harnessed to improve processes.

• Understand data flows between systems and improve integration processes where necessary.

• Programming using PL/ SQL for data integration.

• Configure and implement solutions using existing tools ( CRM , Chatbot, Help Desk, Banner, etc.).

• Provide training and support to users of student success tools.

• Performs other such duties as may be assigned from time to time.

  Position Qualifications

• Bachelor’s Degree in Business Administration, Information Systems, or related field required.

• Excellent research and analytical skills.

• Critical thinking ability.

• Strong problem-solving skills.

• Experience in data modeling and visualization techniques/tools.

• Proven ability to deliver excellent end-user experience capabilities.

• Excellent communication and writing skills with the ability to explain technical subjects to non-technical business users.

• Experienced developing and configuring student and administration systems.

• Experienced in configuring workflow capabilities, student success systems, data integration between systems, and help desk systems.

• Experience working with Ellucian products and in higher education would be an advantage in achieving success in this role.

• Proficiency in coding in PL/ SQL for data extraction, imports.

• The ability to travel to all Pace campuses to attend meetings and meet with constituents may be requested.

  Work Hours

Monday-Friday, 9am-5pm. Additional hours outside these times may occasionally be required. May be required to travel to all Pace campuses.

Salary Range $65k – $75k

Posting Detail Information

Posting Number S01652P

Job Open Date 11/14/2022

Job Close Date 12/31/2022

Open Until Filled No

Special Instructions to Applicant

About the Institution

Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor’s, master’s, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.

AA/EEO Statement

Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.

Annual Security Report Notice

Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University’s Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here (https://www.pace.edu/sites/default/files/files/security-emergency-management/annual-security-report/annual-security-and-fire-safety-report.pdf) . The report contains information on security policies as well as crime and fire statistics for the University.

Benefits Offered http://www.pace.edu/human-resources/compensation-benefits/prospective-full-time-employee (https://www.pace.edu/human-resources/find-employment-pace/prospective-full-time-employee)

Quicklink for Posting https://careers.pace.edu/postings/24393

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Applicant Documents

Required Documents

• Resume

  Optional Documents

• Cover Letter