Pacific Life Hiring for Customer Service Specialist at Omaha, NE Full Time

Job Description:
Pacific Life is investing in bright, agile and diverse new talent to ensure we continue to innovate and strengthen relationships with our contract owners. That’s why we’re actively hiring for a class of Customer Service Specialists that will focus on servicing our Annuity products in the Omaha, Nebraska office. The role can be 100% onsite or hybrid. Join our team and take part in our people-first culture.

Please apply now to be considered for one of our multiple openings!

Additional details about this opportunity :
As Customer Service Specialist, you’ll play a key role in Pacific Life’s growth and long-term success. In joining the Retirement Solutions Division (RSD) Customer Service Department, you’ll work throughout several phases of training to include a great support system from both Supervisors and Senior Peers.

Whether you’re experienced in the financial industry or a recent college graduate, we have an amazing training program that will meet you where you are. We look for mission-driven self-starters comfortable with ambiguity and who thrive in a fast-paced, collaborative culture. Here, we believe you should be given the time, space, and trust to do your best work – your way.

Who will love this job :
You enjoy talking on the phone. This role will take anywhere between 50 to 60 incoming calls per day. Being comfortable on the phone and providing excellent customer service is #1.

Problem Solving! If there’s an obstacle, you’ll want to find a way to work through it.

You are excited about helping your colleagues and our customers, keeping in mind our goal of excellent quality.

You’re comfortable with a fast-paced environment.

You enjoy supporting your community and getting involved – we have multiple opportunities to volunteer and support local charities and organizations!

The experience you will bring:
1+ year or related business experience

College degree and/or equivalent experience preferred

Strong customer skills with 1-2 years’ experience in a related role.

Resourceful self-starter who is interested in researching answers to questions from available information.

Analytical skills and ability to think outside the box.

Organizational and time management skills.

Motivation and ability to learn new concepts quickly and adapt to a changing environment.

The recruiting process:
All resumes will go through an initial review

Selected applicants will be asked to partake in a recorded video-interview and game-based assessment via HireVue.

We’ll be conducting interviews in August and early September with an expected start date in early October 2022.

Compensation:
Starting hourly rate will be based on your location and experience and ranges between $24.62 – $28.94 per hour.

We are also offering a $3,000 sign on bonus ($1,500 at the start of employment and $1,500 following 6 months of the start date).

You belong at Pacific Life

At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

#LI-CY1

#Omaha

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional or social wellbeing, we’ve got you covered.

Competitive salary and benefits

Focus on maintaining a strong work-life balance, including six Rejuvenation days off in 2022

Generous Paid Time Off (PTO) and holiday pay

Medical, dental, and vision as part our commitment to investing in the health and wellbeing of our employees

Two retirement savings plans: 401k savings plan with company match and a 100% paid Company Retirement Contribution

Wellbeing Reimbursement for personal wellbeing expenses (physical, financial, social/emotional)

EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.