Pan Pac Forest Products Ltd Looking for IT TECHNICAL SUPPORT SPECIALIST at Hawke’s Bay, New Zealand Full Time

In your role as IT Technical Support, you are a part of the Information Technology Team who as a team supports the entire organisation which has over 400 users. In your role you will carry out your duties in a timely and professional manner working within policies procedures and guidelines.

Required

Your duties will enhance users IT experience within the business and a key responsibility of your role will be providing Level 2-3 application and network support for complex problems escalated to you from others within the team. You will assist and mentor others providing Level 1 support where required. Daily tasks in your role are not limited to but could have you involved in the following:

• Microsoft Teams, 365, Intune administration
• Active Directory maintenance
• Assisting users with issues (onsite and remote)
• Application support and troubleshooting
• Configuring and supporting computer equipment including laptops, tablets and mobile phones
• Managing tickets assigned to you for work required

This full–time role is Monday through Friday and includes involvement in an “on call” roster, usually one week per month, to provide after-hours support due to Pan Pac being a 24/7 business.

About Us

We add value to our natural resources. Our business is renewables, and we have been a part of New Zealand’s bio-based economy for 50 years. We grow, process, and deliver quality radiata products to national and international markets. Sustainability and safety are the foundations of our business. We have a team of over 430 full-time staff and 400 contractors. We care for our people, the environment, and our community.

We offer

• Secure employment
• A supportive learning and development environment
• Reward and recognition
• Wellbeing programme
• Discounted petrol
• Free flu injections
• Retail discounts
• Free life insurance for you and discounted life insurance for your partner
• Subsidised medical insurance for you and your family
• Employee Assistance Programme
• Annual firewood allocation
• Family friendly events

About You

If you are looking to take on an exciting role to build upon your IT skills, and have the following skills, then we would love to hear from you.

You Have

• 3-4 years’ experience in an IT role/industry
• tertiary qualification in Information Technology or other relevant qualification
• strong customer service skills
• the ability to work logically and methodically
• good attention to detail
• proven ability to achieve outcomes and work within deadlines
• the ability to be flexible and adaptable
• excellent written and oral communication skills
• strong analytical and problem-solving skills
• time management & prioritisation skills
• experience with administration and maintenance of Microsoft applications
• the proven ability to work independently without supervision