Job Description Summary: Can engage with impact at all levels up to C-Suite, and possess both strong business acumen, and relationship building skills. Ability to deliver a QBR to the top Enterprise merchants. We’re looking for people who have the mindset and strategic thought process to take a data driven approach, and turn it into a consulting value driven conversation with our merchants. The Customer Success Manager role consists of 3 main focus areas: Grow: Using a consulting approach, identify opportunities where PayPal can help merchants grow their business, and be competitive in their field. Satisfaction: Deliver a world class customer experience, both business focused, and operationally. Retain: Build solid relationships, proactively and consistently demonstrate value.
Job Description:
This is a Individual Contributor role, so strong leadership skills is are essential
5 years in an enterprise customer environment role necessary
Evangelist of Customer Success to internal departments
Ability to interpret data to provide actionable improvements for our clients
Develop and maintain the relationship with merchants to drive organic revenue growth through effective communication
Partner with merchant to develop strategy, build trust and demonstrate the value of PayPal and our products.
Proactively deliver value to merchants through ongoing use and optimization of existing products.
Manage portfolio growth; prevent churn and decline, and identify opportunities for inorganic growth.
Uncover and address servicing roadblocks and manage merchant health; oversee and coordinate support teams to complete servicing activities.
Conduct and manage co-marketing campaigns as it relates to periodic and seasonal needs
Monitor and ensure the quality of integration and parity; initiate/manage transitions to latest integrations.
Identify and lead projects for the organization.
Manage escalation on behalf of merchant account portfolio.
Represent the voice of the customer to internal organizations.
Serve as the product consultant and subject matter expert on PayPal processes, procedures, and policies during the term of the relationship.
Train and educate merchants on PayPal’s products and features
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
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