PE GI Solutions Hiring for Customer Service Representative – Medical at Remote Full Time

Do you thrive in a fast-paced and innovative environment?

At PE GI Solutions, we foster an environment of contribution, creativity and risk-taking. We strive to unleash the potential in everyone and cultivate a highly engaged, motivated, and committed organization!

This is a chance for YOU to become a part of a growing company, focused on patient care, preventing colon cancer and raising awareness! Our unique culture of innovation creates an environment where you will continually grow and be challenged to develop your career. We are passionate believers in patient care, which is why our mission is “Improving the landscape of healthcare one surgery center at a time”.

What makes us awesome:

Perks and Benefits

• Paid Time Off including: Vacation, Sick Time, Holidays, Birthday, Bereavement, Jury, and Voting
• High quality, Cost effective Medical, Dental, Vison, and Prescription coverages. Including multiple plan options and flexible spending accounts.
• Life Insurance, AD&D, LTD and Supplemental Insurances
• A 401K Retirement Plan with a generous company match
• Tuition Reimbursement
• Annual Discretionary Bonus Program
• Employee Referral Program
• Pet Insurance

We are searching for a dynamic Customer Service Representative to join our Team!

What you will be working on:

• Understand the contracted rates for payers by referencing insurance contracts within Advantx as well as the reimbursement/payer matrix saved on the shared drive (CBO folder).
• Post from electronic images to maximize efficiencies in the department/company.
• Perform adjustments to accounts as needed, including contractual adjustments and write-offs.
• Ensure that proper documentation supports adjustments
• Discuss concerns with coding and or entry of insurance/patient information with center staff when appropriate.
• Enter all adjustments prior to month end closing procedures.
• Post all refunds prior to month end closing procedures.
• Ensure that charges and payments are entered into the system, accurately, consistently and in a timely fashion.
• Assist with patient phone calls and/or follow up on accounts as requested by Manager/Supervisor.
• Utilize resources available to remain informed on code updates, payer changes, etc.
• Communicate any appropriate information to the Billing Department and center staff

What will make you awesome:

• Excellent written and verbal communication skills
• Must enjoy working in a team environment
• Ability to complete tasks in a timely manner according to established deadlines
• Excellent computer skills including Excel, Word, and financial software packages as needed
• Highly organized and strong attention to detail
• Ability to multi-task and meet deadlines.

What you know:

To be successful in this role you will have the following experience or knowledge:

• High school diploma or equivalent.
• Previous experience entering healthcare information, including posting payments and charges,
• Proficient in Microsoft Office computer programs.

Diversity and Inclusion

We value diversity! PE GI Solutions provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We carry this policy through all stages of the employment process including recruiting, hiring, placement, promotion, termination, layoff, recall, leaves of absence, compensation, and training

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• call center: 1 year (Required)

Work Location: Remote