Description
Position Overview
The Deposit Operations Specialist is responsible for providing exemplary service and various back-office processing of deposit operations functions that may include; but are not limited to, overdrafts and adjustments, account file maintenance, research requests, IRA support, levies and subpoena research, ACH transactions including returns and adjustments, fraud monitoring and core system maintenance. The Deposit Operations Specialist is also responsible for supporting Treasury Management, Platinum Services and other business lines of the institution.
Responsibilities
• Deposit Operations Responsibilities:
Daily DDA, SAV and CD/IRA account maintenance on new, existing and closed accounts.
Perform maintenance to escrow and landlord/tenant accounts.
Research and make entries to resolve all posting exceptions from the nightly item processing.
Daily and monthly proofs of DDA and GL accounts.
Handle all aspects of NSF items, chargebacks and large dollar notifications.
Responsible for maintenance of all master rates as they are updated.
Foreign check collection and processing.
Reconcile daily stop payment entries.
Perform maintenance to IOLTA and IOLA accounts.
Research of Reclamations and Death Notifications.
Research and process FED adjustments.
Process Tax Levies and Garnishments from local, state and federal governments.
Customer account research including statement and image fulfillment.
Other job functions including but not limited to: back-up withholding, B-notices, dormant & escheat, etc.
Supervision
Direct Reports:
None
Indirect Reports:
None
External and Vendor Relationships:
Qualifications
Required
High school diploma or equivalent required.
Bachelors degree or college coursework preferred.
ACH knowledge and/or certification preferred.
Minimum of 1-2 years of related deposit operations experience.
Working knowledge of regulations and procedures as they pertain to banking and deposit operations.
Good oral and written communication skills.
Desired
Provide the highest level of quality service for internal/external customers; respond to customers’ needs, questions and concerns in an accurate, effective and timely manner.
Exercise good judgement, maintain a positive attitude, discretion and initiative in servicing customers.
Have a “one team” mentality and adhere to the banks core principals.
Prioritize work, meet deadlines, achieve goals and maintain a professional composure while working under pressure in a complex environment.
Quickly make decisions, applying skills learned while being accountable for accurate daily work.
Detail oriented with strong organizational, problem solving, data review and time management skills; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met, with minimal supervision.
Contribute to the success of the department with willingness to cross train and share in the department responsibilities.
Effective oral and written communication skills with the ability to communicate over the phone, in person and via e-mail.
Proficient use and understanding of Jack Henry and MS office practices (Word, Excel, Outlook), with the ability to learn and adapt to new technologies.
Perform other related deposit operations duties as assigned.
bi-lingual a plus.
Special Position Requirements
List working conditions associated with this position
☒Sitting for prolonged periods
☐Driving for prolonged periods
☒Bending/Standing for prolonged periods
☐Walking for prolonged periods
☒Reading small print
☒ Carrying up to 50 lbs..
☒ Lift up to 50 lbs.
☒ Push/Pull up to 50 lbs.
☒ Filing for prolonged periods
☒Telephone for prolonged periods
☒Computer for prolonged periods
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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