Pearson Hiring for Enrolment Advisor Job at Melbourne, East Midlands, England , UK Full Time

About the role: We are currently looking for warm and engaging individuals to join our team.

As an Enrolment advisor you will work with warm leads in an outbound phone-based role. By building relationships with these students, you will help identify their learning needs and give them the best shot at achieving their dream of being accepted into a course. You will be responsible for supporting our prospective students through their course application and enrolment process.

Skills & Experience :

• Responsible for growing new student enrolments with our University Partners
• Qualify and offer solutions based on prospects individual needs and goals
• Advise the prospective student through the application and admissions process with the objective of determining if the program is a fit for their goals
• Building relationships with prospective students from the initial enquiry stage right through to becoming an enrolled student
• Ensure lead management KPIs (key performance indicators) are achieved, and CRM is up to date

What you will ideally have:

• Excellent customer service with a natural ability to relate to a broad range of prospective learners from all ages of a variety backgrounds.
• Prior experience in similar positions such as call centre, retail, customer service, sales, or recruitment.
• Confident verbal and written communication skills with a high attention to detail and quality
• Monday to Thursday – the ability to work rostered 8 hour shifts between the hours of 9 am to 9pm (mid to late shifts are generally once a week). Fridays are 9am – 5pm

Benefits

Join a fun, supportive and collaborative team, where ideas are shared, and success is celebrated! Ongoing career development & training is provided.

• Competitive salary with a lucrative & achievable uncapped commission scheme (plus a bonus leave day, to invest in your learning as well as volunteer day to give back to the community)
• Melbourne hybrid working
• Interstate candidates 100% remote

Our team: Pearson Online Learning Services Australia (POLS) partners with leading Australian Universities and assists them to acquire and retain students for online programs. POLS website link

Our purpose: At Pearson we ‘add life to a lifetime of learning’ so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. Pearson Purpose video link

Our company: Pearson was founded in 1844 and has been built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees are dedicated to creating the high-quality, digital-first, accessible and sustainable resources for lifelong learning.

Flexible working: Pearson is committed to hybrid working practices.

Diversity: At Pearson we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced as strengths and opportunities are equal and accessible.

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

Job: LEARNING DELIVERY

Organization: Virtual Learning

Schedule: FULL_TIME

Req ID: 8875