Pennsylvania State University Hiring for Conference Services and Commons Desk Manager at University Park, Pennsylvania Full Time

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process . Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Ancillary Services, a division of Housing and Food Services, is seeking candidates for the position of Conference Services and Commons Desk Manager.

This position is responsible for the following:

• Meet with conference services clients, inputting groups into system, maintaining calendar of activity, managing rosters and room assignments, and coordinating check-in event for each group

• Development and implementation of Standard Operating Procedures, including training and oversight

• Working with the five commons desk operations during shift

• Providing support and guidance to full-time and student employees

• Ensuring all employees are performing customer service responsibilities for residential students, conference and camps participants, and visitors, which may include a variety of duties (for example, processing United States Postal Service (USPS) mail and packages; mail forwarding; issuing and tracking residence hall room keys per guidelines and maintaining key inventory; submitting work orders for core changes; issuing temporary ID cards; processing payment for various transactions using register system and maintaining cash drawer; signing out loaner keys, recreational equipment, cleaning supplies, etc.)

• Communicating policies and procedures to customers and employees

• Operating various equipment and computer systems

• Conducting rounds of commons desk operations

• Resolving issues

Typical hours are on-site, Monday – Friday 8:00 A.M. – 5:00 P.M. with additional evening and weekend work required as necessary. Summer schedule may vary based on conference activity. Positions requires rotation of on-call.

Typically requires a Bachelor’s degree or higher in hospitality or business-related discipline or higher plus one year of related experience, or an equivalent combination of education and experience.

This position requires the following clearances: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission. 

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)

PA State Labor Law Poster

Penn State Covid-19 Vaccination or Testing Requirements (https://hr.psu.edu/careers/covid-19-vaccine-reqs)

Penn State is committed to the health of our local and global communities. As a condition of employment, all employees are required to comply with COVID-19 vaccination or testing requirements. Click on Penn State Covid-19 Vaccination or Testing Requirements (https://hr.psu.edu/careers/covid-19-vaccine-reqs) to learn about the requirements as well as general COVID-19 information at Penn State.

Affirmative Action (https://policy.psu.edu/policies/hr11)

Penn State Policies

Copyright Information (https://www.psu.edu/copyright-information)

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University Park, PA