Performance Health Hiring for Customer Service Representative (Remote) at Remote Full Time

Performance Health is expanding our team and seeking a Customer Service Rep to join the team. In this role, you are responsible for creating and maintaining high standards of service to customers in order to develop and maintain a quality reputation in the marketplace, build public relations and increase sales.

To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties & Responsibilities

• Respond appropriately to all inbound calls, meeting customer needs for quick and accurate response. Make outbound calls to existing customers/vendors and business partners.
• Interpret and communicate accurately to customers/vendors and business partners in reference to company policies, product description/prices and departmental procedures
• Respond knowledgeably to returns – credits and adhering all case management procedures
• Handle product/service claims and special orders/requests
• Establish approximate delivery time and cost for customers and investigate delivery delays
• Coordinate the tracing procedure for lost orders and shipments and process claims
• Accurate and efficient data entry of all fax/email orders
• Handle email correspondence to customer or sales rep using an established template
• Performs other duties as assigned

Job Qualifications

• High School Diploma or Equivalent
• 1-2 years of work experience in a customer service role
• Excellent computer and data entry skills – including proficiency in MS Office (Word & Excel) and Internet usage
• Excellent oral and written communication skills
• Excellent customer service skills
• Knowledge of Medical/Rehab equipment preferred

Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.

Job Type: Full-time

Pay: $18.00 – $18.01 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Supplemental pay types:

• Bonus pay

Application Question(s):

• What is your desired hourly pay rate?

Education:

• High school or equivalent (Required)

Work Location: Remote