permanent tsb Hiring For Production Support Analyst at Dublin, County Dublin Full Time

Permanent TSB is one of Ireland’s leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be

The production support analyst role is a key role within the bank for supporting technical queries in relation to the bank¿s CRM application. As a PSS analyst, you will be tasked with fielding queries in relation to the application, prioritising and managing change and contributing to initiatives to improve the stability and resilience of the application.

Responsibilities:
Provide support to our Service Desk function relating to day to day Smart queries / issues Continuous monitoring of the Smart Support queue on the Service Desk ticket system, SMAX, ensuring that ticket items are investigated and resolved within SLA.

Prioritise issues and where necessary seek support of the Smart Support development team

Support Service Control by providing updates on live production incidents relating to expected ETA for issue resolution. Attend daily Service Control meetings to provide additional updates on incidents such as root cause/ customer impact, etc.

Maintain and prioritise the backlog of outstanding production problems /changes requests and small initiatives

Requirements:
A knowledge of the SMART application and its functionality

Awareness of business process flow and products in respect of the SMART system

Excellent communication, planning, and organisational skills

This is a Permanent position based in Permanent TSB’s in Dublin office.

Is this you?

Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.