Phoenix Group Hiring For Customer Service Representative at Dublin, County Dublin Full Time

Job Title: Customer Service Representative/Relationship Supporter/other

Benefits: 10% Non-Contributory Pension (matched up to a further 2%), Funded Industry Qualifications, Wellbeing Allowance, Flexitime, Hybrid working

Working hours – 37.5

Who are we?

We want to be the best place that any of our 6,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

We are currently seeking a driven and enthusiastic Customer Service Representative to join our fast-paced Relationship Support Team, looking after our customers and advisers.

If you have previous Customer Service Experience, enjoy talking to people and take pride in what you do, then this role is for you. Our Relationship Support Team is responsible for providing top class customer service to our customers by resolving their issues and concerns in a timely and efficient manner. You will also be responsible for ensuring customer satisfaction and building long-term relationships with our customers and advisers.

This is a fantastic opportunity for someone looking to take a step forward in their career and join a large, well-established, and thriving team with excellent progression opportunities.

Why choose us?

Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, a generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.

Our Relationship Support Team offers excellent flexible working arrangements such as working from home, flexible hours and part-time work.

Key Responsibilities:
Deliver an exceptional Customer Service over the phone and by email.

Work as part of a structured team, whilst also using your own initiative.

Able to work in a fast-paced environment.

Strong attention to detail and pride in your work.

Provide the customer with a solution through information gathering, trouble shooting and research, or to route query to the relevant team.

Previous experience working within a Customer Service role (full training will be provided).

Maintain up-to-date knowledge of company products and services.

Proactively identify ways to improve the customer experience.

Key Personal Competences

Customer Focus

Teamwork

Planning & Organising

Positive Attitude

We want people who love what they do. That’s why we hire trailblazers, innovators, and problem solvers. If you’re ready to make a significant impact and help us to make Phoenix the best place you’ve ever worked, then we are ready to talk to you.

At Standard Life, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our colleagues reach their full potential. Our values – what we stand for as an organisation – guide us in everything we do. They inspire us to act responsibly towards our customers and everyone whose lives we touch. Through our values, we want colleagues to feel empowered to make a difference. We have five values: Passion, Responsibility, Growth, Courage and Difference. Difference is where we value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Standard Life and be part of this culture.

We value diversity in our workforce and welcome enquiries from everyone.

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