Phoenix Protective Corporation Hiring for Security Dispatcher (Operations) at Spokane Valley, Washington Full Time

Security Dispatcher (Operations)

Spokane Valley, WA, United States of America

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Overview

At PPC our mission is to provide outstanding customer service and safety to our customers, while providing a genuine opportunity for personal growth and advancement to our team members. We offer full benefits (Health, Dental, Vision, Life Insurance, PTO and EAP.)

PPC is busier than ever and we are looking for experienced team members, as well as those that have a general interest in the security industry. This is a great opportunity if you are interested in a career in Agency Dispatch as you will get hands on experience in receiving and dispatching incoming client calls for service, alarms response, officer emergencies and coordinating with local law enforcement as needed.

We currently have introductory and senior level career opportunities for Security Dispatchers based in our Spokane Valley office. This position will be responsible for all dispatching duties company wide. This is a great opportunity if you are looking for career growth and stability.

Job Skills / Requirements

Duties:

*Ensure all officers are on site as scheduled – contact & assign replacement officers for call offs

*Maintain all communications between officers and supervisors in the field

*Designate and assign response to alarm calls

*Maintain a daily log of all incoming/outgoing calls and all activities during shift

*Enter and update schedules utilizing excel & winteam our web based enterprises software

*Review field reports for grammar and spelling & submit to clients

*Organize and maintain department forms and files

*Prepare and maintain weekly and monthly department reports

*Bring ideas to the table to help grow dispatch and make more efficient

Minimum Requirements:

*Able to multi-task and think on your feet in stressful situations

*Able to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established policy and procedures

*Mental alertness and attention to detail required while being able to prioritize and follow-up on task

*Excellent computer skills to include Outlook, Word, and Excel

*Flexible working schedule to include night and weekends

*Able to obtain a Washington State Security License

*Able to maintain confidentiality & discretion

*Previous dispatch or similar experience preferred

*Multi-line phone experience preferred and/or excellent phone etiquette

*Military, Law Enforcement, or Security experience a plus

Starting wage $15.00 – $17.00 hr based on experience and potential

Women and minorities encouraged to apply

Education Requirements (Any)

High School Diploma

Certification Requirements (All)

Valid State ID or Passport

Additional Information / Benefits

• Team Environment

• Direct Deposit Payroll

• 401(k)with company matching

• Excellent Group Health medical insurance and prescription benefits

• Dental Insurance

• Life Insurance

• PTO (Paid Time Off)

• EAP (Employee Assistance Program

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Relocation is not provided and travel is not required

Number of Openings for this position: 6

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