PLR Worldwide Sales Hiring for Customer Support Representative (English+Dutch) Job at Dublin , Ireland Full Time

PLR Worldwide Sales specializes in licensing, promoting, and marketing mobile games developed by Playrix, one of the top ten highest-grossing mobile developers in the world and the company behind the hit games Homescapes, Gardenscapes, Wildscapes, Fishdom, and Township, which are played by millions of people every day worldwide.

We are looking for an Ireland-based Customer Support Representative to provide support for our mobile games that have a user base in the multi-millions. You’ll interact with players from all over the world while troubleshooting their issues and making sure their feedback is reflected in our games. Join our team of diverse professionals dedicated to producing high-quality games!

RESPONSIBILITIES:

• Provide tech support for our free-to-play mobile games on multiple platforms (manage player tickets with the help of support engineers)
• Communicate with players and give technical advice
• Identify issues, prioritize, report and follow up on them until they’re resolved using internal and external tools
• Collaborate with other departments, including production, QA, design, programming, legal and marketing
• Research and obtain solutions and information

REQUIREMENTS:

• Fluency in Dutch (advanced level and higher)
• Excellent communication skills in English, including writing
• Ability to quickly grasp technical concepts and to effectively communicate them to people possessing various levels of technical knowledge
• Experience playing mobile games is preferred

WHAT WE’RE OFFERING:

• A competitive salary
• Flexible working hours
• A part-time position (20 hrs per week)
• Remote work

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Playrix is ​​an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

If you do not receive any feedback in 7 days, your application is not selected for further consideration. The selection committee appreciates the time you took in preparing your application.

Job Type: Part-time

Schedule:

• Monday to Friday

Language:

• English (required)
• Dutch (required)

Work authorisation:

• Ireland (preferred)