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pMD Hiring for (Contract) Virtual Patient Concierge at Remote Full Time
We hold ourselves to exceptionally high standards in order to provide unparalleled service to healthcare professionals, their staff and patients. We strive to end each workday knowing that we’ve made someone’s life better.
Our team is comprised of courageous and caring healthcare warriors. We’re here to solve the impossible problems, such as reducing medical errors, saving patient lives, and empowering physicians to stay financially independent. We care deeply about making a big impact and we are relentless.
Inspired to grow the company and our careers, we remain committed to daily discipline, self improvement, and a ceaseless search for solutions.
We equally value our work and our life apart from work. We’re compelled to work with urgency, decisiveness, and efficiency in everything we do. This affords us freedom and time for things that matter most.
Leaders at pMD are developed through our mentorship program. Investing in the success of each individual strengthens our team and builds loyalty. We believe in leading by example. Everything one does ripples outward. Therefore, we need each individual at pMD to embody our leadership principles to thrive as an enduring great company.
(Contract) Virtual Patient Concierge
The Virtual Patient Concierge role at pMD is on the front lines of providing an unparalleled experience for our patient customers. This is a customer service role that primarily focuses on supporting patient users as they navigate our web and voice applications. Work on your schedule; support shifts are offered 24/7, so you have the flexibility to sign up to work as much or as little as you want.
Responsibilities include:
- provide responsive, best in class customer support to patient users via web chat interface
- help patients complete online registration, insurance verification, and communication with their medical practice
- communicate with a sense of humor, patience, and empathy, and remain unruffled when interacting with frustrated patient users
- collaborate with patients, medical practices, care providers, and other team members to problem solve and provide solutions
- locate and connect patients with service providers to fulfill requests that fall outside of the pMD service offering
- identify and escalate unresolveable issues to a member of the pMD team; proactively communicate with the patient until resolution
Requirements include:
- minimum 2 years of experience in customer service, concierge, or personal assistant roles in a corporate, healthcare, or hospitality setting
- exceedingly clear and concise written communication skills
- must type at least70 WPM
- demonstrated ability to succeed working from home
- must have reliable access to a personal desktop computer and strong internet connection
- able to start immediately
- reside in the U.S.
This is a 1099 contractor position. Hourly rate: $29 / hour
Candidates must be authorized to work in the U.S. as a precondition of employment.
