PocketPills Hiring For Pharmacy Assistant (to relocate to British Columbia) at Mississauga, ON Full Time

Pocketpills is Canada’s online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of pharmacists, engineers, designers and data scientists transforming a $42 billion industry. Through our easy-to-use app and website, members can fill prescriptions, order refills and consults with pharmacists—wherever and whenever they need. With a presence in every province and territory, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canada’s fastest-growing healthtech companies, with over 200 team members and counting! We are a proudly people-first company with a 4.9 Glassdoor rating and 4.7 stars from our members on Google.

The Role:

We are looking for a self-motivated superstar Pharmacy Assistant to join Pocketpills amazing team.

Why work at Pocketpills?

• Become part of an incredibly talented, passionate and driven team focused on building the #1 online pharmacy of Canada.
• Join one of the fastest-growing healthcare companies in Vancouver/Surrey and find opportunities to grow in your career.
• Make a difference with your work; each person has an equal opportunity to contribute to our goal of becoming the #1 digital pharmacy in Canada.
• Stay fueled with our in-house array of healthy (and not-so-healthy) snacks, coffee, tea, beer and more.
• A monthly gathering for food and drinks.

***Relocation Assistance from Ontario to British Columbia is available.***

Benefits:

• Access to virtual doctor 24/7
• Dental care
• Disability insurance
• Extended health care
• Vision care
• Life insurance
• Paid time off: vacation days
• Free food & drinks

Responsibilities:

• Deliver quality customer (member) service to patients.
• Assist members across various communication channels – phone, email, SMS and chat with the order, billing/insurance, medication or other service-related questions
• Process new and refill prescriptions
• Take/send refill requests and respond to patient inquiries.
• Send refill and transfer requests to doctors and pharmacies.
• Verify prescription information is complete and accurate.
• Collaborate with pharmacy team members to maintain member satisfaction.
• Understanding of commonly prescribed medications and their uses.
• Assist the pharmacist in filling prescription items as per the College of Pharmacy regulations.
• Collect, organize and evaluate patient information.
• Proactively identify solutions to questions you anticipate our members having in each interaction
• Take a hands-on approach to resolve every issue, owning it from start to finish
• Reviewing and processing every request accurately

Qualifications (Must-Haves):

• 1 year of pharmacy experience
• Experience recognizing and identifying patient medications.
• Excellent written, verbal and oral communication skills.
• Strong member service focus.
• Strong work ethic and positive attitude.
• Strong interpersonal skills with the ability to work independently with minimal supervision.
• A thorough understanding of quality assurance and delivery of service excellence.
• Demonstrate ability to work as an effective team member.
• Detail-oriented.
• Experience working under pressure in a fast-paced work environment while consistently exceeding productivity and quality stand.
• Flexible to work in different shifts including weekends and holidays.
• Enjoys multitasking and is proficient in computer handling skills.

Required Availability: Flexible- including weekends and holidays. This is a full-time, permanent opportunity, at 40 hours per week.

Our office is open seven days a week, from 6am to 6pm, therefore a flexible availability is required.