PORTAGE COUNTY Hiring for IT Analyst II at STEVENS POINT, Wisconsin Full Time

JOB REQUIREMENTS: Installs, configures, modifies, and repairs equipment for employee use. Performs and ensures proper installation of cables, operating systems, and appropriate software of workstations. Coordinates maintenance and repair with systems staff and vendors. Acts as a respondent for the IT Help Desk line and provides Tier 1 and Tier 2 assistance to callers maintaining an accurate and detailed work log in the ticket system. Evaluates and prioritizes incoming telephone, voice mail, e-mail, and in person requests from users experiencing problems. Escalates more complex issues to appropriate IT staff. Performs adds, changes, and deletes for network, phone, and email accounts as directed. Applies functional knowledge and troubleshooting skills to resolve issues related to problems with hardware, software, networking, “voice over internet protocol” (VOIP) phone systems, mobile devices, remote desktop configurations, and other computer-related issues. Performs daily datacenter functions which involve monitoring the systems for possible error messages and taking corrective action. Develops and maintains resolution procedures for supported systems in a support Wiki. Updates website content and pages. Performs general business functions of the department. This includes preparing purchase requests, maintaining equipment inventory control, and maintaining individual p-card accounts. Screens visitors and telephone calls and routes appropriately; assists customers by providing information concerning IT services, explains IT policies, procedures, and guidelines; resolves problems within area of assignment; researches information as needed. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Bachelor’s degree in a technical discipline or related field or an equivalent combination of education and experience as required for the specific job level. 3 years technology support experience. Experience with call tracking systems. Experience with over the phone and remote desktop control problem resolution. Ability to support and experience with Microsoft Windows Server 2012/2016/2019, Windows 7/10. Ability to support and experience with Microsoft Active Directory, Microsoft Exchange, Microsoft Outlook, Microsoft Office 365. Knowledge of basic office procedures. Possession of a valid driver’s license and access to an insured vehicle for work related travel. Any combination of education and experience that provides equivalent knowledge, skills, and abilities. Knowledge of IBM System i operating system preferred. Nutanix Frame support experience preferred. Cisco switching and router support experience preferred. Must pass FBI criminal background check which will be conducted by the Portage County Sheriff’s department. Must not have any felony convictions. ***** APPLICATION INSTRUCTIONS: Apply In Person: Portage County Human Resources 1462 Strongs Ave. Stevens Point, WI 54481 Apply Online: www.co.portage.wi.us Other: You may also call 715-346-1327 to have an application mailed to you.