Portland Streetcar Looking for CUSTOMER SERVICE REPS at Portland, OR Full Time

Portland Streetcar, Inc. is seeking qualified individuals to assist in customer service

and data collection work, beginning immediately. The qualified individual(s) will

present a background in customer service and interaction, a demonstrated ability

to communicate with diverse audiences and references supporting a dependable

work ethic.

The Portland Streetcar Customer Service Agent(s) will work directly with Portland

Streetcar customers to:

• Provide a safe environment on the streetcar, the platforms and stations, and tracks;
• Increase knowledge about the Portland Streetcar system and service;
• Provide instruction for ticket purchases, large item boarding and related issues;
• Administer customer fare and ridership surveys;
• Provide customer service at special events;
• Report quality control observations and offer suggestions for improvement.

Qualified candidates will demonstrate:

• Knowledge of customer service practices;
• Demonstrated ability to work courteously, respectfully and effectively with diverse

audiences, including customers, partners and the general public;

• Ability to establish and maintain effective working relationships with employees, supervisors

and the general public;

• Ability to remain calm and maintain a positive outlook in hectic situations;
• Ability to learn basic information about Portland Streetcar, including fare structure and

schedule. Ability to understand and follow procedures and directions;

• Availability to work weekdays, evenings, weekends, and holidays. Schedules can be flexible

due to classes and other part-time employment;

• Ability to be punctual, dependable and flexible.

To Apply

Send a PDF resume and cover letter to Andrew Plambeck, Public Affairs Manager,

at [email protected]