ESSENTIAL JOB FUNCTIONS:
Manages incoming calls and customer service inquiries.
Gathers information from customer data and orders.
Identifies and assesses customers’ needs to achieve satisfaction.
Confers with customers, sales representatives, production and shipping to obtain lead and delivery times.
Resolves product or service problems for customer.
Connects customer quotes with orders as applicable.
Performs simple quotes and estimates.
May determine raw material yield.
QUALIFICATIONS, EDUCATIONAL SKILLS and EXPERIENCE:
High School Diploma required; additional education and/or experience is a plus.
Ability to remain professional and courteous with customers at all times.
Exceptional written and verbal communication skills.
Attention to detail with analytical and problem-solving skills.
Strong organizational skills with the ability to multi-task.
Proficiency in MS Office (MS Word, Excel, PowerPoint and Outlook) with the ability to quickly learn new systems.
We offer:
Paid Time Off
Fair Compensation System (salary matrix, raises)
Paid Holidays
Group Health Benefits (Medical, Dental and Vision with employer contribution)
401K Retirement Plan
Group Supplemental Insurance
International Team
Purchase of Company Products
Work-life Balance
Stable Work Environment
Growth Attitude
Modern Technology
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