Progressive Hiring for Customer Service Representative at Knoxville, TN Full Time

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If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s customer service representative position. Taking inbound calls, you’ll answer questions regarding coverage, rates, billing issues, and general policy reviews while also offering additional products. You may work with personal auto customers, homeowners, or small business owners with commercial auto policies. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; we’ll provide you with computer equipment and in-depth training. Preferred candidates will live within the state of Tennessee.

Must-have qualifications

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Homeowners insurance roles only: Property & Casualty license; if you’re not already licensed, you’ll have the opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Bilingual positions are also available; must be fluent in Spanish (speak and read)

If not licensed, some positions will require obtaining a Property & Casualty license during training (must remain compliant with licensing requirements)

Training starts: December and January

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

Designated workspace free from noise and other distractions

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)

All Progressive hardware you receive needs to be connected to a surge protector

High-speed internet access is at your expense unless otherwise required by law

Compensation

$16.85 – $19.65/hour depending on experience

Gainshare bonus up to 16% of your eligible earnings based on company performance

An additional 10% when you work evening or weekend hours

Additional incentive if you have a Property & Casualty license

Additional $0.25/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits

401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision, including free preventative care

Wellness & mental health programs

Health care flexible spending accounts, health savings accounts, & life insurance

Paid time off

Paid & unpaid sick leave where applicable, as well as short & long-term disability

Parental & family leave; military leave & pay

Diverse, inclusive & welcoming culture with Employee Resource Groups

Career development & tuition assistance

Equal Opportunity Employer

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Job: Contact Center

Primary Location: United States-Tennessee-Knoxville

Schedule: Full-time

Employee Status: Regular

Work From Home: Yes