Purdys Chocolatier Hiring For Digital Product Manager at Vancouver, BC Full Time

Are you ready for a taste of the one of Canada’s Top Employers? Purdys Chocolatier is delighted to have been voted by our employees as one of the Canada’s Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 100 years of dedication to quality, trust, tradition, and innovation. The Purdys difference is that we truly recognize the value of our people.

We reward you with competitive compensation, recognition for your achievements, opportunities for ongoing training to grow professionally and personally, delicious perks, and much, much more. Do you enjoy analyzing data? Are you a detail-oriented person with a strong skillset in building requirements and document business processes? Purdys Chocolatier is seeking to hire a full-time, Digital Product Manager to join our fantastic team in Vancouver, BC.

As a Digital Product Manager, you’ll: • Be passionate about our customer! Deeply understand our users to help improve our digital product. • Be dedicated to conversion and experience! Work with designers to make the product easy to use.

• Be a committed to clear requirements and executions! Develop business cases and user stories for new features and fixes. • Lead with customers in mind! Work with the design team to draft versions of new feature and functionality.
• Lead by our core values! Keep people informed about our digital product’s development and manage relationships between internal teams and customers. Scope of the role: • Develop, own, and execute product roadmap, as required. Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement. • Work in an Agile environment and continuously balance user priorities with business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks. • Partner with stakeholders and users across the organization to inform the product vision, strategy, features, and prioritization. • Assist in defining the user experience for internal/externals users, including support and monitoring.
• Prioritize and maintain the sprint backlog for assigned products, balancing the requirements of stakeholders. • Lead the product functional design process based on an intimate knowledge of the users and technology. • Develop and maintain appropriate tracking and reporting of product performance to evaluate future investment. KPI responsible for include: • Business Outcomes – Digital channel sales • Digital Product Usage – Churn rate, User sessions/User session time, Supporters per campaign, NPS • Digital Product Quality – Performance/Speed, Bugs and prohibitors to conversion, Mobile-first experience/conversion, Backlog completion Mandatory skills and experience: • Bachelor’s degree in Computer Science, Business, IT or related field or equivalent experience • At least 3 years’ experience as lead Product Owner/Business Analyst /Product Manager • Knowledge or experience with Magento/Adobe platforms and extensions • Strong skillset analyzing data, segmenting users, and interviewing to determine user pain points to gather and, segmenting users and user journeys • Strong skillset interviewing to determine user pain points, and internal constraints • Strong skillset in building requirements and document business processes • Experience with prioritizing on multiple levels; prioritizing macro feature roadmaps with Director and exec level stakeholders, and making weekly prioritization decisions to plan sprint cycles • Strong communication, presentation, articulation skills • Detail oriented, team player, soft skills, can follow process by the book, Comfortable understanding of business fundamentals: e.g.

ROI, basic accounting principles, customer acquisition etc • Comfortable understanding of software development fundamentals and team operations Purdys Chocolatier recognizes the value of skills and knowledge gained outside of formal education and paid employment. Applicants who present an equivalent combination of qualifications and experience will be considered and are encouraged to apply. We thank all applicants for their interest in Purdys Chocolatier, but due to the volume of applications received, we are only able to contact those applicants who have been selected for an interview. No phone calls please.

Purdys Chocolatier is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us via email at [email protected]