Randstad US Hiring for Case Management Customer Service Representative at Phoenix, Arizona Full Time

Case Management Customer Service Representative

job details:

• location:Phoenix, AZ

• salary:$17 per hour

• date posted:Friday, September 10, 2021

• experience:Experienced

• job type:Temp to Perm

• reference:AB_3748783

• questions:[email protected]

job description

Case Management Customer Service Representative

Are you a Customer Service Representative with at least 3-Years of experience? Do you have great job tenure and a passion for helping others? If so, we’re looking for you! Randstad is working with a local government agency to fill 2 open roles as Case Management Customer Service Representatives. The qualified CSR will have great interpersonal communication skills, be very comfortable working with computers, and love helping people!

• Pay: $17.00/hr

• Location: Phoenix, AZ 85323 (fully onsite)

• Duration: 6 Months

Interested in this opportunity? Please apply today! You will then receive an email/text invite to prescreen with our chatbot service! Randstad offers benefits! Medical, Dental, Vision and Paid Sick Time are available after 90 Days on assignment!

Responsibilities

• Complete in-person or phone interviews to verify eligibility for child care

• Maintain case records per policy

• Communicate professionally with internal and external clients

• Research and prepare referrals for overpayments or investigations

• Inform clients about relatives as child care providers

• Research and gather case information for fair hearing

• Extensive use of multiple computer systems to determine eligibility

The essential functions of this role include:

• working in a smoke free environment

Skills

• Customer Service (3 years of experience is required)

• Interviewing

• Case Management (2 years of experience is required)

• Records Management

• Research

• Data Entry

• Scheduling

• Verbal Communication

• Confidentiality

• Clerical

• Administrative Duties

• Interpersonal Sensitivity

Education

• High School (required)

Qualifications

• Years of experience: 3 years

• Experience level:Experienced

Shift: First

Working hours: 8 AM – 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.