Rangam Consultants, Inc. Hiring for Customer Support Specialist at Somerset, New Jersey Full Time

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/5975293

Direct Hire Salaried opportunity with Full Health Insurance Benefits
working remote however must reside inUT, AZ, DE, or OH.Financial
Services company headquartered in West Valley Utah. Team building,
family-oriented environment, exceptional opportunities for growth,
inclusive to Autistic & Neurodivergent candidates.

SourceAbled is seeking candidates for a Customer Support Specialist role
for our major financial industry client

This position is being offered as part of a disability/neurodiversity
program which is designed to provide a more inclusive and supportive
hiring process and work environment for job seekers with
neurodivergence, which includes, but is not limited to autism, ADD/ADHD,
PTSD, OCD, Anxiety Disorder, Dyslexia, Bipolar, and Tourette’s
Syndrome

Job Summary:

Pays 17$

• Responsible for handling routine customer service inquiries and
  problems via telephone, digital or chat channels through effective
  communication and problems solving skills.
• These routine customer service inquiries require the use of standard
  screens, scripts and procedures.
• Navigates a computerized system for responding and/or
  troubleshooting to customer questions.Must have excellent verbal
  communication and problem-solving skills, as well as being
  comfortable with multi-tasking, as needed.
• Actively manages and escalates risk and customer-impacting issues
  within the day-to-day role to management.

Major Responsibilities:

• Assists over 100+ customers per day by energetically engaging in a
  fast-paced, back-to-back call environment via phone, online or chat
• Brings empathy to customer inquiries about reward redemptions,
  customer information updates, card activations, making payments,
  processing lost or stolen cards, statement and APR inquires, and
  processes credit line increase and decrease requests
• Utilizes multiple systems to respond to, troubleshoot and document
  customer inquiries
• Leverages 2 standard screens, verbatim scripts and procedures
• Builds the Discover Financial brand by providing industry-leading
  care and innovative solutions