RateGenius Loan Services, Inc. Hiring for Customer Service Representative I at Austin, TX Full Time

Business Development Representative
Why Work at RateGenius?
Our people come from all kinds of backgrounds and experiences to create something exciting and new: A BETTER WAY TO DO CAR LOANS. We offer steady growth, a strong and supportive leadership team, and in-depth training and tools to ensure your success. We work with some of the most amazing goal oriented and driven people and have built a pretty awesome work culture in the process! That’s because we value HAPI-ness (Honesty, Ambition, Persistence, and Integrity).
About The ROLE
The Business Development Representative I position at RateGenius assists customers, completing loan applications over the phone and performing follow-up work on current customer’s loan applications.
***This position will require you to work at home in a dedicated work space. You must be within 40 miles of the Greater Austin Area. The first 3 weeks of training will be located in our North Austin office.***
About The RESPONSIBILITIES

• Communicates with customers by telephone to provide information about services offered by the Company
• Assists customers in completing applications
• Contacts customers by email or outbound calls to respond to inquiries
• Notifies customers of missing information on applications
• Transfers customer calls, post applications to Loan Specialists
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments and actions taken
• Maintains a high call to application conversion, while maintaining a positive attitude over the phone and following proper compliance standards
• Prints, folds, stuffs, seals, and mails out adverse action letters to customers in a timely manner when necessary
• Maintains excellent job knowledge of the processes, products, systems, compliance and company information, as well as, continual professional development through personalized training with management, classes, conferences, seminars, workshops, etc.

About The REQUIREMENTS

• High school diploma or a GED
• Strong background in customer service required
• Knowledge of refinancing auto loans a plus
• Ability to interact with a professional demeanor with staff, general public, Insurance companies and customers
• Ability to work independently to drive projects to completion with defined deadlines
• Must possess excellent planning, problem solving, analytical, organizational, multi-tasking and interpersonal communication skills
• Must be detail-oriented with respect to documentation and execution

About The REWARDS
RateGenius promotes an empowered culture that encourages personal, professional, and business growth. We focus on the highest quality environment for people, products, and technology, and facilitates a cohesive community by actively encouraging communication between all. Some of the benefits we offer are:

• Competitive pay: $14-16 depending on relevant experience, skills, knowledge and education
• Up to 15 Paid Days Off
• Paid Holidays
• Robust Health, Dental, and Vision Insurance Offerings
• Flexible Spending Accounts (FSA)
• Employer Contribution to Health Savings Accounts (HSA)
• Employer Matching 401(k) Retirement Savings Plan
• Fitness Club Access
• Casual Office Environment

RateGenius is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources.

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Job Type: Full-time

Pay: $14.00 – $16.00 per hour