RecruitZee Hiring for Call Center Representative at Remote Full Time

REMOTE Full time Call Center Role!

HorsePower Brands is a portfolio company of franchise brands in the service industry delivering first in class customer service and experiences. More importantly the services we provide are needed by all consumers across North America. We’re a rapidly growing company, it’s important that you have an entrepreneurial attitude, an embracing mindset toward change.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Must be available for the following hours but will not be required over 5 days a week/40 hours per week.

• Central Time Zone:
• Monday thru Friday – 7 am to 10 pm
• Saturday 8 am to 5 pm
• Sunday 11am to 4pm
• Hours subject to change

Responsibilities

• Manage inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way

Skills

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Requirements

• High School Diploma or GED
• Internet access at home

Benefits: What’s in It for You?

As a full-time member of our team, you will enjoy:

• $18 per hour (non-exempt)
• Health, Dental and Vision Insurance
• 401(k) with company matching
• Paid holidays and PTO
• Safe learning and working environment
• Casual Dress when in the office
• Opportunity to work at home
• Career development and advancement opportunities

Physical Requirements

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

This job search function is performed on behalf of PowerHouse Call Solutions an independently owned and operated company, and not Franchisor HorsePower Brands or its affiliates. You are applying for employment or engagement with PowerHouse Call Solutions, and not Franchisor HorsePower Brands or its affiliates. If you are hired or engaged, PowerHouse Call Solutions will be your only employer.

Horse Power Brands, LLC, is committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. **EOE**

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