Red River Hiring for Onboarding Engineer Network / Unified Communications at Jackson, Mississippi Full Time

The Onboarding Engineer is primarily responsible for working remotely and onsite to document new client environments and deploy toolsets for managed services. Onsite visits to client sites will be required to take physical inventory, gather documentation and provide onsite assistance to remote engineers. Client visits can be expected 2-4 times per month. The engineer is required to work independently as well as part of a team and be able to prioritize their workload. The ideal candidate will possess a strong attention to detail and problem-solving skills.

• Responsible for documentation of client locations, staff, devices, systems, procedures, workflows, network topology and network health

• Configure SNMP monitoring through LogicMonitor, including troubleshooting access issues

• Deploy managed services toolset, including Kaseya RMM, Webroot and JAMF/Addigy

• Document and assess Active Directory and Office 365/Azure environments

• Provide client training on use of managed services toolset

• Update Onboarding and IT fitness’ to Customer Success, Service Desk and escalation teams etc. on status of projects and identify roadblocks

• Create Visio diagrams for client networks

Minimum Education/Certification/Experience Requirements:

• At least 3 years of Network experience

• Working Experience with the below technologies:

• Firm understanding of TCP/IP. Core networking fundamentals mastery.

• Firm understanding of routing protocols

• Firm understanding wireless LAN technologies

• Firm understanding of Cisco ASA, ISR routers, catalyst/nexus switching, and WLAN

• Firm understanding of various WAN connectivity options and design (Metro-E, MPLS, P2P, SDWAN)

• Firm understanding of IPSEC VPN configurations

• Strong working experience with Cisco CUCM, CUC, UCCX, SIP,VCS/VCS- Expressway clustering, troubleshooting.

• Knowledge on UCS 220M Virtualization

• Experience in Cisco PBX and/or Call Center systems engineering experience

• Experience with Meraki switching, wireless, and security appliance a plus

• Technical documentation skills

• Ability to use appropriate tools to scan and identify network devices

• A working knowledge of Microsoft Visio required

Preferred Education/Certification/Experience:

• Desired Certifications:

• CCNA/P voice

• CCNA/P networking

• CompTIA ARed River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2023/05/Red-River-Benefits-At-A-Glance-2023.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

• We work with purpose, looking to disrupt the status quo in meaningful ways.

• We act with integrity, showing respect for all and demonstrating our commitment to ethics

• We value collaboration and work as a team to accomplish goals

• We elevate creativity, and support curiosity to re-imagine the use of technology

• We have a strong work ethic, and seek continuous improvement in all we do

• We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”).

https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf