ReFocus Eye Health Hiring for Front Desk Receptionist Job at Wakefield, RI Full Time

The Rhode Island Eye Institute, a Division of ReFocus Eye Health is looking for a Front Desk Receptionist for our busy ophthalmology/optometry practice in South Kingstown, RI. Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files; checking referrals as well as insurance eligibility. Your top priority will be to ensure a smooth work flow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office. If you are customer service oriented, computer-savvy and can multitask, we’d like to meet you!

Essential Job Responsibilities:

· Provides reception assistance (i.e. greet patients, answer calls, direct caller to appropriate person or area, etc.)

· Schedule all patient appointments/ follow up visits

· Call patients to remind them of upcoming appointments.

· Responsible for patient check in/check out

· Screen all telephone callers in a professional manner

· Answer all patient questions to ensure full patient understanding.

· Receive and maintain all necessary patient files as well as make sure they are organized/up to date.

· Maintains patient confidence and protects operations by keeping information confidential.

· Maintain schedules with regard to booking, rescheduling, cancelling.

· Obtain insurance information and verify eligibility.

· Properly communicate patient arrival to the technician.

· Effectively manage and direct patient flow.

· Maintain a cleanly/organized work space (will be required to disinfect/sanitize workspace)

· Make sure all new patients are given the necessary paperwork upon arrival.

· Check referrals prior to the appointment.

· Collect Co-Payments

· Performs all other related duties as needed by providers and supervisors.

· Maintain friendly and professional relationships with physicians, office and clinical staff.

· Adhere to policies and procedures during all activities.

Qualifications & Requirements

· Reliable

· Ability to work well with others

· Excellent communication skills

· Data entry and typing skills

· Ability to work in a fast paced environment

· Excellent customer service skills

· Proven experience as a medical secretary or similar administrative position

· Knowledge of medical terminology, regulations and medical office procedures

Preferred:

· Prior ophthalmology experience

· EMR experience

Schedule

M-F

8:00am-5:00pm

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 2 years (Preferred)
• EMR systems: 1 year (Preferred)

Work Location: One location