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Job Description:
At EnerBank, the Customer Service Representative is responsible for providing telephone support to customers regarding their account activity.
EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.
Primary Responsibilities
Provides telephone support for customers
Counsels customers regarding loan accounts
Documents conversations with customers and actions taken
Processes customer payments via phone
Preforms customer account maintenance requests
Reviews and notes accounts for customer correspondence
May perform other assigned tasks
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Skills and Competencies
Ability to learn additional systems including, ServLoan and Unifi
Ability to multi-task and work in a fast-paced environment
Ability to remain calm and focused in stressful situations
Ability to work on a team
Basic Microsoft Office Suite skills
Excellent customer service skills
Excellent verbal and written communication skills
Strong attention to detail
This position is currently filling vacancies for full time hours of 8:30 a.m – 5:00 p.m MST, Monday through Friday. This position can be based out of our Salt Lake City or Provo, Utah offices, in addition to select out of state REMOTE locations. A $1,000 sign on bonus is also available to newly hired associates in this role!
Position Type Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details Enerbank Salt Lake City
Location: Salt Lake City, Utah
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
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