RELX Inc. Hiring for Customer Onboarding Specialist at Dayton, Ohio Full Time

Accountabilities:1. Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis.2. Manage and coordinate new customer onboarding activities and act as the primary contact for all issues and opportunities related to the customer during the onboarding process.3. Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise – resulting in increased customer confidence in LexisNexis as their service provider.4. Initiate the escalation process for unresolved customer problems5. Create onboarding documents and self-service training materials for customers6. Act as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives.7. Promote excellence through high individual productivity, accuracy and thoroughness- look for ways to improve and promote quality.8. Work effectively in a team environment by balancing team and individual responsibilities; Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team.Education or equivalent experience:1. Bachelor’s degree or equivalent work experienceQualifications:1. Demonstrated oral and written communication skills2. Strong detail orientation and ability to follow defined processes3. Solid time-management skills.4. Ability to use Microsoft Office applications (including Word, Excel, Powerpoint and Outlook)5. Experience with CRM systems a plus6. Previous experience in a telephonic or customer facing position is preferred.7. LexisNexis product experience a plus.8. Keen problem solving & a commitment to providing resolution to customer issues on the first pass.9. Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer.10. Highly motivated to work as a team player and perform as an individual contributor.11. Experience working in a highly complex matrixed corporate environment is preferredLexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120.Please read our Candidate Privacy PolicyApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjYyNzU5LjEwNTA4QHJlbHhjb21wLmFwbGl0cmFrLmNvbQ