Remofirst Looking for Customer Success Specialist at Auckland, Auckland, New Zealand Full Time

Remofirst provides global payroll and compliance for remote teams. We believe in Freedom of Work. To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist. We work with a global network of Employer of Record (EoR) partners to deliver our services. An EoR is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company. EoRs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation. Simply put, using an EoR allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws. Remofirst was founded in 2021, remote-first since the very beginning. We believe in people, excellence, and delivery. The Remofirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions. The Client Success team sits at the heart of Remofirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey. We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience. We also support our client’s global employees in collaboration with our network of local partners. As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. What you’ll be doing:

• Issue Resolution:
• Address and resolve client inquiries and issues promptly and effectively
• Collaborate with internal teams (e.g., product, finance, legal) to troubleshoot and solve client problems
• Client Advocacy:
• Act as the voice of the client within the company, providing feedback to improve our services and features
• Advocate for client needs and priorities in internal discussions and decision-making processes
• Knowledge Sharing:
• Stay updated on global employment laws, regulations, and best practices to provide accurate and relevant advice to clients
• Share knowledge and insights with the team to enhance overall client service
• Continuous Improvement:
• Participate in regular team meetings and training sessions to stay current on product updates and industry trends
• Contribute to the development of client success strategies and initiatives

What you’ll need:

• Bachelor’s degree in Business, Human Resources, or a related field
• 3+ years of experience in customer success, account management, or a similar role
• Experience with global employment and compliance is a plus
• Proficiency in CRM software and Microsoft Office Suite
• Strong organizational and time-management skills
• Ability to work independently and manage multiple priorities

How you’ll work:

• Upper-Intermediate English is a must.
• Excellent communication skills, as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways
• Collaborative: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done.
• Strategic planning and critical thinking will help you to be able to anticipate issues that can affect successful outcomes and approach challenges with creative solutions that help teams meet objectives.
• Decision-making. You’lldiscern pertinent information and analyze how different factors can affect the success of our business’s operations.
• Time Management: You will be participating in meetings, supporting our customers and internal teams; then throw time zones in the mix, that’s quite the day. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance
• With Research skills you’ll be able to gather, review and analyze information about relative stakeholders for our business and find the best solutions
• Independent and autonomous: as we work, we’re naturally independent. As much as we’re connected you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution
• Empathetic: you need excellent people skills to connect and motivate yourself and others around you. You will use your empathic abilities to handle all sorts of conversations with multiple audiences
• Motivated: we want our team to be passionate about our mission. Freedom of work applies not only to our customers but to ourselves. Additionally, you will need motivation and initiative to identify and/or support tasks that need to be improved without being asked

Why work at Remofirst?

• Startup environment. Remofirst is an early-stage start-up. You have a voice and can influence and grow rapidly
• Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
• Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
• Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory
• Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further