RemX Hiring for Remote Customer Service Representative at Columbia, SC Full Time

NOW HIRING CALL CENTER REPRESENTATIVES! Have you worked in a call center and comfortable making outbound calls? Can you provide exceptional customer service? Do you have the desire, personality, and people skills needed? If so, apply today and put your skills to work!

Location: Fully remote and equipment is provided

Pay: $14

Start Date: 11/28/22 or 12/4/22

Hours: Mon-Fri 9AM-5:30PM Eastern Time

Responsibilities:

• Contact by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period of time
• Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates.
• Maintain thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrieval
• Other responsibilities and duties as assigned

Requirements:

• 1 year of recent call center experience within the last 3 years
• At least 6 months of remote call center experience
• Ability to prioritize tasks based upon project objective goals for completion.
• Ability to work under stress and adapt to change
• Ability to meet daily and weekly production metrics
• *Proficient in Microsoft excel is a plus*