We’re looking for an Application Support Analyst who is a hybrid problem-solver, business analyst and customer advocate. Weird combo?…not really, you’ll become an expert in supporting our complex enterprise software for our customer by playing the detective role in solving issues, being curious with your troubleshooting, and all while incorporating our mission to be loved by customers!
The best part is that you’ll be part of a global support team where you’ll collaborate with other Resolverites in New Zealand, Canada & the UK! If you’re passionate about technology and love a challenge keep on reading!
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About Resolver: *
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. The global pandemic has certainly taught us that the ability to manage uncertainty is the challenge of our generation. At Resolver we are transforming risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a scale-up, we have the innovative, non-hierarchical approach of a start-up blended with the stability and financial security of an enterprise. Resolver has been named one of Canada’s Great Places to Work five years in a row, our average tenure is 3 years and year over year 92% of Resolverites chose to stay with us.
Let’s break down the day-to-day a little further:
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Customer Support (80%): *
Measures of Success: Respond to incoming customer support questions or issues by troubleshooting each situation and always providing the customer with the best possible solution
Customer Relationship Management (10%):
Measures of Success: Manages the customer experience with the goal of achieving an NPS of 40.
Projects (10%):
Measures of Success: Participates in constantly enhancing the quality and efficiency of Resolver’s Technical Support Desk
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Reviews documentation and customer case studies to devise ways of improving the efficiency of the support desk function
More about you:
What we’ll give you in return:
We know how important diversity is in creating solutions for all people. Our vision is one where all people have the skills and confidence to harness the power of technology to create a better and more inclusive future. We have a comprehensive rewards package to show our team our appreciation for everything they do:
Interested?!
If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click below to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates!
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]
Job Type: Full-time
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