Rocket Lab Looking for IT Support Intern at Auckland, Auckland, New Zealand Full Time

Rocket Lab is a vertically integrated provider of small launch services, satellites, and spacecraft components. Our mission is to open access to space to improve life on Earth. Our team is over 1,500 people strong and we’re adding to it every week. Collaboration is at our core – every idea is heard, and everyone makes a difference. Teams are nimble, decisions are made quickly, and we are action oriented.

Life at Rocket Lab

While other companies talk about it, we do it!

About The Role

This intern role provides an opportunity to learn and develop the skills and knowledge required to carry out the tasks and duties of an IT Support Specialist.

The IT Support Specialist, working closely with the IT Support Team Lead, manages the IT Service Desk queue and carries out the day-to-day Service Desk functions required to provide the efficient delivery of IT services to Rocket Lab. Effective communication and world class support is vital to the success of this role.

Provides instruction, guidance, and technical support to the different teams at Rocket Lab to deliver and support IT systems through efficient management of the IT Service Desk. This is carried out via on site desktop support, phone, IM, and email.

This 3-month internship is based on site at our Auckland Production Complex, between November 13, 2023 and February 23, 2024.

Essential Skills And Experience

• Excellent verbal and written communication skills.
• Ability to communicate and present complex and technical concepts and ideas to a general audience.
• Maintains confidence and protects operations by keeping information confidential.
• Interest or experience with most and some knowledge in at least one of:
• Windows and/or Linux desktop operating systems.
• Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
• Virtualization technologies, public / private cloud.
• Active Directory and Group Policy.
• Database and reporting technologies: MS SQL, Power BI, MySQL, Tableau, etc
• Modern web-based applications including hosting, troubleshooting, security, etc.
• Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
• Cloud based technologies: Azure, AWS, O365, etc.

Desired Skills

• Previous work experience in an IT or customer support role.
• Has a basic understanding and has experience in following a framework for service delivery such as ITIL.
• Strong organization skills with the ability to delegate tasks, set clear goals, and deadlines.

Rocket Lab Employee Benefits

• The opportunity to work on innovative and ground breaking technology
• An employee stock purchase program
• Access to world leading experts to develop your career
• Unlimited barista coffee, fruit, and snacks
• Rocket Lab merchandise – T-shirts, mission patches etc.
• Discounted health insurance with Southern Cross
• Additional parental leave entitlements
• A vibrant team culture with social activities throughout the year

If the above sounds like you apply now!

Important Information

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen as defined by ITAR (22 CFR

• 120.15) or eligible to obtain the required authorizations fromthe U.S Department of State.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States’ International Traffic in Arms Regulations.

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here