Rockwood Search Hiring for IT Help Desk Manager at Hauppauge, NY Full Time

Our organization is looking for an intelligent Help Desk Manager. Your job will be to oversee timely delivery of quality technology support service to clients, whether they are internal clients working for the same company or external clients who have contracted technology support service. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills. ** This job is NOT REMOTE – IN OFFICE at least 4 days a week **

REQUIREMENTS

• Proven work experience as a Help desk manager;
• Hands on experience with help desk and remote control software;
• Solid technology background with an ability to give instructions to a non-technology audience;
• Customer-service oriented with a problem-solving attitude;
• Excellent written and verbal communications skills;
• Team management skills;
• BSc degree in Computer Science, Information Technology or relevant field.

KEY QUALIFICATIONS / RESPONSIBILITIES

• Managing the help desk team and evaluate performance;
• Ensuring customer service is timely and accurate on a daily basis;
• Recruiting, training and supporting help desk representatives and technicians;
• Setting specific customer service standards;
• Contributing to improving customer support by actively responding to queries and handling complaints;
• Establishing best practices through the entire technology support process;
• Following up with customers to identify areas of improvement;
• Developing daily, weekly and monthly reports on help desk team’s productivity;
• Providing customer feedback to the appropriate internal teams, such as product developers.

Job Type: Full-time

Job Type: Full-time

Pay: $100,000.00 – $120,000.00 per year

Benefits:

• Health insurance
• Health savings account
• Life insurance
• Paid time off

Compensation package:

• Bonus pay

Experience level:

• 7 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hauppauge, NY 11788: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location