Rogers Communications Looking for Inbound Telesales Consultant at Kitchener, ON Full Time

This is a remote role which means you get to work from home! We ask our teams to rally one day a month at a Rogers location for a special culture day once we return.

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

We’ve established a new set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada. Not only is our business strong, but so is our culture. We genuinely care about each other and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.

Let’s make your possible at Rogers.

In Telesales, we believe our people are the heart of our success. We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best wireless, residential and media to Canadians. We are leading the way in 5G for both coverage and reliability. Telesales is an opportunity for you to build something amazing, while accelerating your career. Together we can make more possible.

Life in Telesales – What We Offer

We invest in our people to unleash their potential so we can win as a team! As part of the team, you will have access to a ton of amazing resources, discounts and perks. To name a few:

Competitive base pay plus commissions – You can earn upwards of $47000 in total compensation based on sales performance

Unlimited access to Headspace Premium for mindfulness training

Access to a virtual walk in clinic to connect with Healthcare Professionals from home

LIVX – Fitness Membership to attend classes virtually

Company matching contributions to charities you support

Paid time off for volunteering

Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan

Employee discounts to our products and services

Leadership development, Mentorship and Coaching programs

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

What We’re Looking for

We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.

What You’ll Do

Our customers come first, and they inspire everything we do. As part of our team, you will be providing world class customer experiences by connecting with our customers, analyzing their needs and offering customized sales solutions. In this revenue focused role, you will solve the reason for their call, and earn the right to discuss and recommend products and services that meets their needs, while meeting performance-based goals and sales targets. You will navigate our systems and tools to locate the best offers, and solutions while providing the customer with all the required information to make an informed buying decision.To be there when our customers need us, you will be required to work a flexible schedule. In addition, you will be speaking to different people from across Canada.

Who You Are

High School Diploma or equivalent

Minimum 1+ years experience in a sales and contact centre role

Expert in communication and listening

Strong analytical and problem-solving skills

Ability to work a flexible schedule

Navigate multiple computer systems

Multitasking

Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.

Posting Type: Internal and External Candidates Considered

Hiring Manager: Jeffery Richard King

Recruiter: Nad Selhami

Salary Grade: 370

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: Remote

Travel Requirements: None

Bargaining Unit/Union: [[customString3]]

Posting Category/Function: Call Centre Operations & Customer Service / Sales

Referral Bonus Amount: $$750.00

Together, we’ll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success

Our customers come first. They inspire everything we do

We do what’s right, each and every day

We believe in the power of new ideas

We work as one team, with one vision

We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.