Rosewood Hotels & Resorts Hiring For Assistant Front Office Manager at Vancouver, BC Full Time

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At Rosewood, Relationship Hospitality. It’s in our genes – a natural desire to deliver meaningful and heartfelt experiences. “It’s a calling”. At Rosewood Hotel Group we work instinctively and from the heart to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships.

Here, we do what we were born to do.

Rosewood Hotel Georgia is hiring for Assistant Front Office Manager

The Assistant Front Office Manager is responsible for the management of all aspects of the Front Desk operations and coordination of all aspects of VIP guests in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

Key Responsibilities:

• Leads the day-to-day operation of the Front Office efficiently while providing luxury service and maintaining Forbes 5-star standards.
• Responsible for Duty Manager duties which includes serving as a resource and support to all departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other leaders.
• Oversees the arrival and departure experience for every guest ensuring our Brand Service standards are delivered consistently by the Front Office and Guest Services teams.
• Creates and executes training plans to ensure team development. Manage productivity of all employees in the Front Office, PBX, and guest Services.
• Works with the other leaders in the rooms division to create a culture of service and excellence among all members of the team.
• Responsible for monitoring performance through positive feedback, corrective action as necessary and annual performances reviews and follow up.
• Monitors maintenance and cleanliness needs of public areas and ensures the lobby is in pristine condition at all times. Responsible for addressing any concerns in a timely matter by communicating deficiencies through work orders.
• Responsible for maintaining excellent departmental relations across the hotel.
• Works closely with the Sales, Catering and F&B teams, coordinating for group arrivals, VIP arrivals, site inspections, etc.
• Ensuring a safe work environment is maintained at all times and that all associates are committed to working safely.
• Responsible for effectively handling all guest comments both in person and in writing, with an ability to identify and rectify any concerns in a timely manner.
• All other duties as assigned.